About the Team
The Account Management team at Bridge is dedicated to the growth, retention, and expansion of key customers. Our Scaled Account Management team focuses on driving measurable expansion across a broad portfolio of mid-market and high-growth customers through data-driven strategies, efficient processes, and strong cross-functional partnership.
What You'll Do
As a Scaled Account Manager at Bridge you will own a book of existing accounts and be responsible for expanding revenue, identifying product gaps and driving product adoption, preventing churn and ensuring renewals at scale. You will combine consultative selling with volume playbooks, prioritization based on quantitative signals, and hands-on execution to identify and close upsell opportunities across your territory. As Bridge continues to develop within Stripe's Money Management organization, you will also drive your customers' adoption of additional features available through Stripe.
Responsibilities
- Own a book of existing accounts and drive revenue growth through additional usage, upsells, cross-sells, and renewals.
- Develop and execute scalable go-to-market strategies that increase revenue per account and accelerate product adoption across your portfolio.
- Use data and quantitative analysis to prioritize accounts and identify the highest-impact expansion opportunities.
- Generate leads through targeted outreach, research, and campaign execution; manage high-velocity deal cycles from qualification to close.
- Build strong relationships with customer stakeholders to understand business priorities, surface pain points, and tailor Bridge solutions.
- Lead commercial negotiations and renewals to expand and retain customer revenue.
- Identify churn signals in your book and implement strategies to prevent revenue losses.
- Coordinate with product, success, risk, and operations teams to solve complex customer needs and ensure a great user experience.
- Translate customer feedback into actionable product and process improvements to better serve scaled customer segments.
Who You Are
-5-8 years of full sales cycle or account management experience focused on existing business accounts; experience managing a large book of accounts or high-velocity portfolio strongly preferred.
- Strong analytical skills with experience using data to prioritize accounts, build business cases, and track outcomes.
- Comfortable understanding technical product requirements and articulating solutions across multiple technology products.
- Demonstrated ability to close upsell opportunities and manage complex pricing or commercial negotiations.
- Excellent operational acumen and proven ability to manage time and prioritize across a high-volume territory.
- Highly motivated, persistent, and effective in ambiguous, fast-paced environments.
- Superior written and verbal communication skills.
- Willingness and ability to work in-office in New York or San Francisco at least three days per week.
Preferred Qualifications
- Previous experience at a high-growth payments, fintech, crypto, or technology company.
- Experience with CRM tools, Excel, and basic SQL or a demonstrated comfort with data tools and analysis.
- Background in working cross-functionally with product, risk, and operations teams to deliver outcomes for customers.
Why Bridge
Join a team that values clear thinking, quantitative rigor, and customer obsession. At Bridge you'll own meaningful customer outcomes, operate with autonomy, and have the opportunity to shape how we scale revenue across high-potential accounts.
