Description
You are organized, proactive, and creative, and you excel in roles that require ownership and accountability. You're motivated and business-minded, with the ability to help drive and coordinate high-visibility, large-scale projects for both the agency and its clients. You understand that strong relationships and dependable communication are essential for building trust and confidence. If you can balance big-picture thinking with attention to detail, you'll be well positioned to succeed in this dynamic Account Director role with Chandler Chicco Agency (CCA).
Responsibilities:
Client Management
• Build and maintain strong client relationships by serving as a trusted day-to-day contact.
• Lead regular client meetings to review progress, assess performance, and identify evolving business needs.
• Communicate recommendations and provide thoughtful counsel to support client objectives.
Account & Project Management
• Support the development and execution of integrated communications strategies for pharmaceutical clients.
• Manage cross-functional projects from planning through execution, ensuring high-quality deliverables are completed on time and within scope.
• Coordinate key communications initiatives, including:
o External spokesperson engagements (influencers, patients, healthcare providers
o Social media programs
o Earned media relations
o Press and PR events
• Oversee project timelines, work plans, editorial calendars, agendas, meeting notes, and run-of- show documents.
• Collaborate effectively with internal teams, partner agencies, vendors, media, and other external stakeholders to ensure seamless execution.
• Identify project risks early and implement solutions to keep work on track.
Team Support and Oversight
• Delegate work effectively while providing clear direction, coaching, and oversight to project leads and junior team members.
• Foster a collaborative, high-performing team environment through regular one-on-one meetings and ongoing feedback.
• Mentor junior staff and support their professional growth and career development. Financial Management
• Develop project estimates and statements of work for new and existing business.
• Manage project budgets, out-of-pocket expenses (OOPs), invoicing, and financial tracking.
• Support forecasting, financial reporting, and revenue projections in partnership with senior leadership.
Requirements:
• Bachelor's degree
• 7+ years' experience in healthcare communications
• Experience working in regulated environments, including familiarity with medical, legal, and regulatory review processes
• Veeva Vault experience
• Willingness to travel as needed
Desired Characteristics:
• Strong communicator, writer and strategic thinking with collaboration, high-energy approach
• Comfortable managing multiple accounts and competing priorities and thriving in a fast-paced environment
• Experienced in executing productions, content strategies and creative planning
• Understanding of influencer marketing (HCP, celebrity, macro, micro and patient), including identification, vetting, contracting, and activation
• Strong organizational skills with the ability to manage multiple accounts and deadlines simultaneously
• High attention to detail and quality control across all deliverables
• Proactive communicator who anticipates needs and keeps teams aligned
• Self-motivated and solutions-oriented, with the ability to drive projects forward independently
• Strong collaboration skills and the ability to effectively manage up and down within a large team environment
The annual base salary for this position ranges from $130K to $140K. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include eligibility to earn commissions/bonus based on company and / or individual performance.
At Syneos Health Communications, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.
Chandler Chicco Agency (CCA) is a pioneer in the global health communications space. Their reputation for doing the best work in the industry is unmatched and stems from their dedication to the world of health, as well as staying ahead of the competition. From patient advocacy and disease awareness to issues management and commercialization, their unparalleled insight, depth of experience and entrepreneurial spirit drives them to create inspired and visionary solutions. CCA strives to deliver success to their clients and leads the way toward a healthier world. Their clients span the spectrum of healthcare from blockbusters to niche products; large pharmaceutical companies to emerging specialty companies, biotechnology to devices and diagnostics, healthcare technology, hospitals, nonprofits and academic centers.
W o r k H e r e M a t t e r s E v e r y w h e r e | How are you inspired to change lives?
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.
