Jones Lang LaSalle Incorporated

Account Director

Jones Lang LaSalle Incorporated • $180K — $240K *
San Jose, CA 95123In-Person
Technical Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in managing cleanroom environments with an expertise in ISO compliance and contamination control.
  • Proven leadership skills in overseeing 24x7 facility operations, ensuring consistent staffing and on-call escalation.
  • Direct accountability for financial performance, including full P&L management and budgeting in critical R&D settings.
  • Exceptional verbal and written communication abilities, capable of engaging at all levels from executives to technical teams.
  • Strong technical background in engineering or MEP systems, allowing for informed technical oversight and vendor interaction.
  • Demonstrated experience managing complex, technical operations with a deep understanding of systems and operational challenges.
  • Strong people management capabilities, with a track record in fostering high-performing teams within technical environments.

Responsibilities

  • Develop comprehensive account visions that align client objectives with JLL's strategic goals for R&D and technology clients.
  • Mentor and build diverse, high-performing teams, focusing on talent planning and inclusion in operational environments.
  • Manage complex client relationships in cleanroom settings that require strict compliance with ISO classifications.
  • Analyze customer behavior and industry trends to identify expansion opportunities and drive growth.
  • Oversee financial performance, including budget development, forecasting, and cost control, ensuring cleanroom uptime.
  • Collaborate with leadership to convert firm strategy into actionable business opportunities.
  • Deliver exceptional client service through proactive engagement and integration of continuous feedback.
  • Lead project management efforts with significant annual spend, ensuring efficient resource allocation and execution.

Benefits

  • 401(k) plan with matching contributions for future financial security.
  • Comprehensive Medical, Dental & Vision Care for employee well-being.
  • Generous paid parental leave at 100% of salary to support family growth.
  • Paid Time Off and Company Holidays promoting work-life balance.
  • Early access to earned wages through Daily Pay for financial flexibility.
Full Job Description
Account Director - JLL

What this job involves:

The Account Director serves as the top leadership role on client accounts within JLL Work Dynamics, developing and implementing comprehensive account plans that delight clients and ensure healthy long-term relationships. This executive leader anticipates client needs, delivers exceptional performance on key indicators, and builds high-performing teams that drive operational excellence while keeping employees engaged and thriving. You'll lead transformational client relationships for Fortune 500 companies, managing comprehensive facility management solutions with a focus on R&D/Technology clients with cleanroom operations, project management, and strategic occupancy management.

What your day-to-day will look like:
  • Developing comprehensive account visions that align client objectives with JLL's strategic goals and service capabilities, particularly for R&D and technology environments
  • Building and mentoring diverse, high-performing teams while advancing inclusion priorities through focused talent planning in 24x7 operational environments
  • Managing complex client relationships in cleanroom and critical facility environments requiring ISO classification compliance and contamination control
  • Analyzing customer behavior data and industry trends to identify expansion opportunities and drive account growth
  • Overseeing financial performance including full P&L accountability, budget development, forecasting, variance management, and cost control
  • Collaborating with Work Dynamics leadership to translate firm strategy into actionable business opportunities
  • Delivering exceptional client service through proactive stakeholder engagement and continuous feedback integration
  • Leading project management initiatives with approximately $8M annual spend
  • Providing strategic occupancy planning and management


Required Qualifications:

Must Have:
  • Cleanroom Experience: Direct, hands-on experience managing or supporting cleanroom environments, including ISO classifications, gowning/degowning protocols, and contamination control discipline required to keep classified spaces compliant without disrupting active R&D work
  • 24x7 Operations Experience: Proven ability to lead round-the-clock facility operations: staffing coverage models, shift handoffs, on-call escalation, and after-hours emergency response ensuring critical R&D and cleanroom infrastructure never goes unmonitored
  • Financial Responsibility: Full P&L accountability for the account, including budget development, forecasting, variance management, and cost control, with attention to how capital/expense decisions affect cleanroom uptime and compliance
  • Excellent Communications: Strong verbal and written communication skills across all levels, able to translate technical facilities detail into clear, executive-ready updates while communicating precisely with technicians, engineers, and third-party partners on the ground
  • Engineering & Technical Experience: Strong technical/engineering background, ideally with critical facilities or MEP systems exposure, enabling credible oversight of HVAC, electrical, and controls work and informed decisions on technical vendor recommendations
  • Experience Managing a Highly Technical Operation: Demonstrated success leading complex, technically demanding operations-not just administratively overseeing a site, but understanding the systems, risks, and operational nuances well enough to make sound judgment calls under pressure
  • Strong People Management Skills: Demonstrated success leading people responsible for managing complex, technically demanding operations-proven good hiring judgment and managing to a high-performance level
  • Bachelor's degree with comprehensive business experience across multiple functions


Preferred Qualifications:

Nice to Have:
  • Project Management Experience: The scope of work includes Project Management with approximately $8M per year spend
  • Strategic Occupancy Management: Experience in strategic planning and occupancy planning
  • High-performing capabilities in financial management and cost control
  • MBA or post-graduate studies
  • Experience with complex, large, and heavily matrixed organizations
  • Commercial real estate industry trend awareness and data-driven decision making
  • Transformational leadership experience leading change with energy and resilience
  • Track record of making complex decisions and taking calculated risks in growth environments


Location: 5 days Onsite - San Jose

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

180,000.00 - 240,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site -San Jose, CA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay

About Jones Lang LaSalle Incorporated

Jones Lang LaSalle is a financial and professional services firm that specializes in commercial real estate services and investment management. Its services include: tenant representation for organizations that lease office, industrial and retail spaces; consulting, which supports companies to develop workplace strategies such as occupancy planning, relocations, and energy and environmental sustainability initiatives; project and development services to manage ground-up creation, building construction, and major interior renovations; capital markets and real estate investment banking, which helps organizations buy and sell properties, and improve the financial impact of their real estate; facilities management for a variety of properties including office towers, retail and exhibition centers, and government, collegiate and industrial complexes; property management services, that provide on-site administration to help owners of office, industrial, retail and specialty properties reduce costs and enhance their property values; and valuations that provide impartial assessments of real estate worth through more than 200 corporate offices in 70 countries. Jones Lang LaSalle was formed by the merger of Jones Lang Wootton, a British firm with origins dating back to 1783, and LaSalle Partners, an American company formed from a predecessor launched in 1968. Jones Lang Wootton opened its first US office in New York in 1975. In 1997, the initial public offering was completed by LaSalle Partners for the company's common stock in the market.

Jones Lang LaSalle Incorporated Careers

Join the dynamic team at Jones Lang LaSalle Incorporated (JLL), a global leader in real estate services, where your career journey is just as important as the professional milestones you aim to achieve. At JLL, we offer more than just job opportunities; we provide a platform for growth, innovation, and leadership in an industry that shapes the world around us.

Work You’ll Do

At JLL, you will be part of a culture that prizes diversity, teamwork, and forward-thinking. Whether you are looking for a full-time position or an internship, JLL offers a variety of roles that cater to your professional skills and personal development goals. Our team is composed of the brightest minds in real estate, providing you with unparalleled mentorship and networking opportunities that foster career advancement.

Innovate and Lead

Embrace the opportunity to lead projects that redefine the real estate landscape, leveraging JLL’s global scale and deep industry expertise. Our commitment to innovation is evident in every strategy we implement and every building we manage. By joining our team, you will collaborate with professionals who are eager to share their knowledge and push the boundaries of what is possible in real estate.

Professional Growth and Development

JLL is dedicated to the professional growth of its employees. We offer robust training programs, including leadership development and diversity training, to ensure you are equipped for success. Our benefits extend beyond the basics, encompassing health, wellness, and financial planning to support you and your family at all stages of life.

Explore Job Opportunities

JLL is continuously expanding, and we are hiring across multiple disciplines. Explore positions that match your skills and interests in areas such as property management, sustainability, financial analysis, and more. We look for driven, curious, and innovative team players who are ready to make an impact.

Internship Programs

Kickstart your career with a JLL internship. Gain hands-on experience, build your resume, and make invaluable industry connections. Our internships provide a deep dive into the real estate sector, allowing you to apply academic learning to real-world challenges.

Join Our Team

Ready to advance your career at Jones Lang LaSalle Incorporated? Search open positions, read about our employment benefits, and prepare your resume. The interview process at JLL not only assesses your fit for the company but also ensures our culture aligns with your career aspirations.

Stay Connected

Keep up to date with the latest from JLL Careers by subscribing to our job alert emails. Receive personalized updates that align with your career preferences and learn about new opportunities in real-time.

Networking and Industry Leadership

At JLL, networking doesn’t end with your hire date. Continue to connect with leaders and peers through our various professional networks and community engagement initiatives. Lead the way in industry discussions, participate in global conferences, and contribute to innovative solutions that drive the future of real estate. At Jones Lang LaSalle Incorporated, we don’t just offer jobs—we offer careers that make a difference. Join us in shaping the future of real estate, one innovation at a time.
Learn more about Jones Lang LaSalle Incorporated
Size
98,000 employees
Market Cap
$7.4 billion
Industry
Real Estate & Construction
Net Income
$402.5 million
Founded
1783
5 Year Trend
+8.3%
Revenue
$16.5 billion
NASDAQ
JLL
* Ladders Estimates

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