About the RoleAs an Account Director, you'll own Legora's most strategic, global, and complex accounts post-sale - guiding them from rollout through adoption, expansion, and renewal. You'll operate with high autonomy in ambiguous territory, designing engagement approaches and acting as a trusted strategic partner to Leadership, Product, and Legal Engineering.
What You'll Do- Own Legora's most strategic, global, and complex North America-headquartered accounts - driving firm-wide adoption and measurable value across a multinational footprint.
- Design the value strategy across every phase of the client relationship - from rollout through adoption, expansion, and renewal - defining what success looks like and architecting the path to it.
- Drive sustained engagement through value-based success planning and C-suite relationships, partnering with Legal Engineering to surface high-value use cases and reframe how clients work.
- Own the commercial outcome with sharp commercial acumen - shaping and closing expansions and renewals as lead negotiator, and feeding portfolio- and segment-level insight to Leadership, Product, and Marketing.
- Get ahead of adoption and retention risk - using data and early signals across complex, politically nuanced client organizations to activate champions, neutralize blockers, and keep momentum where others would stall.
- Build with AI - automating your own workflows and equipping the team with agents and tooling that compound leverage, making Legora's AI-native way of working a competitive edge on every account.
- Pilot new engagement motions where no playbook exists, turning what works into repeatable, data-informed value frameworks the team adopts.
What You Bring- 10+ years in the legal field, management consulting, client advisory, or a comparable strategic, client-facing field, managing complex, high-stakes logos.
- A track record of owning client relationships end-to-end and delivering measurable impact on adoption, retention, and expansion.
- Meaningful experience building and sustaining C-suite relationships - trusted as an advisor at the most senior levels, with the executive presence to know when to listen, guide, or drive a decision.
- Experience advising legal teams, regulated industries, or sophisticated professional services clients; legal tech or law firm experience a strong plus.
- A builder who thrives in ambiguity and automates - fluent with AI, you design solutions where no playbook exists and create leverage for yourself and your team by building agents and automating workflows, not just using them.
- Strong data fluency and a metrics-driven read on client health and outcomes, paired with sharp communication and storytelling.
What's In It For You- Global collaboration: Partner with teams and clients across Europe, APAC, and North America.
- Competitive package: Comprehensive salary, benefits, and tools for success.
- Meaningful work: Your efforts shape how thousands of lawyers use AI daily.
- In-person environment: Toronto office is designed for ambitious builders.
