Role Summary The Account Director is responsible for building long term relationships with our clients. The incumbent will be responsible for a portfolio of airlines or a large strategic account, develop new business from existing customers and actively seek new sales opportunities.
Location: This role will be on a hybrid work arrangement, with time balanced between the client and home.
What You'll Be Doing - Provide our clients with the best customer experience in the industry
- Will be the primary contact for all customer account management matters, including content selection & service delivery.
- Build and maintain strong, long-lasting relationships.
- Negotiate contracts and close agreements that maximize revenue and margin.
- Ensure the timely and successful delivery of our solutions according to customer needs, objectives and SLA's.
- Maintain account management plans and develop a solution orientated approach to drive account growth.
- Develop and coach new members of the team.
- Clearly communicate the progress of initiatives to internal and external stakeholders.
- Maintain a strong industry network to leverage sales opportunities.
- Source, analyze and share competitor intelligence, market data and industry trends for their airlines.
- Exemplify the company core values and behaviours.
- Deliver continuous improvement efficiencies.
- Coach and develop a diverse and inclusive team.
- Provide general leadership support across your location and the wider teams.
- Ensure regular, relevant and effective communication with key stakeholders, across the function and throughout the department.
Expectations - Flexibility to attend meetings outside of standard working hours and travel as required.
What We're Looking For - Management of accounts with revenue of $1m plus
- Managing teams (directly or indirectly), within a matrix organization
- Commercial & financial acumen
- Commercial negotiation and / or legal contracting experience
This Might Be the Right Place if You.... - Are a team fit; can help advance our global, inclusive culture
- Are self-starter who likes to roll up your sleeves and take initiative with minimal direction
- Can think about tomorrow, while getting your work done today
- Are a collaborative team player; primary audience will be internal teams
- Are curious and open to learning and finding new solutions
- Are able to provide and accept feedback in a constructive manner
- Are organized, have strong communication skills, and do whatever it takes to get things done
The Benefits of Working Here A career with Anuvu is a unique opportunity to grow your knowledge and skills within a casual culture that thrives on collaboration and innovation. In addition to a providing an outstanding work environment, we offer competitive benefits including medical, dental, vision, paid time off, 401k, disability and life insurance, flexible scheduling, pet insurance, employee assistance, and discounts on gym membership, concerts, amusement parks, hotels, and more!
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