Resp & Qualifications PURPOSE: This position is responsible for renewing/growing a book business which includes more complex accounts with indemnity and managed care medical products, ancillary/specialty products, and life products. This position drives revenue and manages current and prospective relationships to ensure success with products. Leads sales initiatives and strategies within their assigned territory. Achieves sales and profitability objectives by effectively managing new and existing accounts.
ESSENTIAL FUNCTIONS:- Ensures that each assigned account renews annually and aggressively pursues growth within groups by developing and implementing account specific benefit and financial strategies.
- Manages and develops a set of assigned accounts to increase productivity and sales of products, as well as identifies potential customers and sets approach strategies.
- Develops strong and long-term client relationships.
- Takes ownership of territory team initiatives and ensures deadlines are met.
- Resolves issues and handles client complaints quickly and effectively.
- Gets feedback and suggests ways to increase customer engagement.
SUPERVISORY RESPONSIBILITY:Position does not have direct reports but is expected to assist in guiding and mentoring less experienced staff. May lead a team of matrixed resources.
QUALIFICATIONS:Education Level: Bachelor's Degree in Business, Finance or related field OR In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Licenses/Certifications Upon Hire Required:- Current health and life license for the jurisdictions of Maryland, DC, and Virginia
Experience: 8 years' sales/healthcare
Preferred Qualifications:- Experience in a similar sales position with a competitor or another Blue Cross Blue Shield plan is preferred.
Knowledge, Skills and Abilities (KSAs)- Knowledge and understanding of CRM and other client management tools.
- Strong customer service orientation.
- Ability to recognize, analyze, and solve a variety of problems.
- Excellent communication skills both written and verbal.
- Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
Travel RequirementsEstimate Amount: 80% This position is expected to travel to see clients and prospective clients
Salary Range: $89,600 - $145,600
Salary Range Disclaimer The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).
PHYSICAL DEMANDS:The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
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