U.S. Bank

Accommodations Advisor

U.S. Bank • $86K — $101K *
Tempe, AZ 85281In-Person
Education, Government & Non-Profit
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Associate or Bachelor's degree in relevant field or equivalent work experience
  • 3-5 years in employee relations, HR Generalist, or similar roles
  • Experience with ADA, LOA, FMLA, and disability management is a plus
  • Strong independent work ethic with collaborative potential
  • Excellent customer service and problem-solving abilities
  • Strong communication skills, both verbal and written
  • Proficient with Microsoft Office and case management software

Responsibilities

  • Manage complex HR cases related to ADA, LOAs, and FMLA through ServiceNow
  • Analyze nuanced legal situations to recommend tailored solutions
  • Balance legal, employee, and business considerations effectively
  • Serve as a trusted consultant to leaders and stakeholders
  • Promote equitable outcomes and support workplace inclusivity
  • Assess risks and make clear recommendations on sensitive cases
  • Navigate evolving regulations and compliance frameworks

Benefits

  • Comprehensive healthcare (medical, dental, vision)
  • Life insurance coverage options
  • Short-term and long-term disability support
  • Pregnancy disability and parental leave policies
  • 401(k) with employer matching and retirement plans
  • Generous paid vacation policy
  • 11 paid holidays annually
  • Adoption assistance available
  • Sick and Safe Leave accruals up to 80 hours per year
Full Job Description
Job Description

The HR Advisory Services team is hiring. The Accessibility & Accommodations team is seeking an HR Advisor to manage complex, high-impact cases at the intersection of employee experience, regulatory compliance, and business needs.

In this role, HR Advisors manage cases through ServiceNow related to ADA, LOA, FMLA, and accessibility. This work requires strong judgment and a tailored approach-outcomes are not driven by a standard process, but by thoughtful analysis of nuanced situations.

Advisors operate within a complex and evolving legal landscape, applying federal, state, and local requirements in real time. The role requires balancing legal risk, employee needs, and business objectives to develop practical, defensible solutions. Cases are often sensitive and time-critical, requiring sound judgment, risk assessment, and clear recommendations.

The HR Advisor serves as a trusted consultant, partnering with leaders and stakeholders to navigate complex scenarios, promote equitable outcomes, and support an inclusive workplace.

Basic Qualifications
- Associate or Bachelor's degree in Business Administration, Human Resources Management, Industrial Relations, Psychology or related degree, or equivalent work experience
- Three to five years of experience in employee relations or as an HR Generalist or associated HR position, disability management, or equivalent experience

Preferred Skills/Experience

- Previous experience working in HR Operations or HR Service Center preferred

- Experience with federal and state disability laws, specifically ADA, LOAs, Employee Relations, Employment Law, Disability case work is desired

- Ability to work independently and to identify when to engage others

- Excellent customer service and problem-solving skills, with strong attention to detail

- Excellent listening, verbal and written communication skills

- Proven ability to maintain confidential information

- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

- Knowledge of accommodation solutions as it pertains to disability-related barriers

Location Expectations: This role requires working from a U.S. Bank location three (3) or more days per week.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law


Review our full benefits available by employment status here.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $86,360.00 - $101,600.00

Posting may be closed earlier due to high volume of applicants.

About U.S. Bank

U.S. Department of the Treasury is a government agency responsible for promoting economic prosperity and ensuring financial security. The department is responsible for a wide range of activities such as advising on economic and financial issues, encouraging sustainable economic growth, and fostering improved governance in financial institutions.

U.S. Bank Careers

Join the dynamic team at U.S. Bank, one of the nation's top banking institutions, where your career journey is as promising as the services we provide to our customers. At U.S. Bank, we are committed to fostering a culture of innovation, leadership, and diversity that is unmatched in the industry.

Explore Job Opportunities and Growth

At U.S. Bank, we offer a variety of job opportunities that cater to a range of skills and professional interests. Whether you are looking for a position in finance, technology, customer service, or management, U.S. Bank is hiring talented individuals who are eager to contribute to our mission and grow with us.

Internship Programs

Kickstart your career with U.S. Bank’s internship programs. These opportunities are designed for ambitious students who want to gain hands-on experience and develop essential skills in a real-world setting. Our internships provide a platform to engage with experienced professionals and explore potential career paths within the company.

Benefits and Employment Perks

Choosing a career at U.S. Bank means more than just employment. We offer comprehensive benefits designed to enhance your life and well-being. From health and wellness programs to retirement plans, we ensure our team members are supported both personally and professionally.

Our Commitment to Diversity and Inclusion

Diversity and inclusion are at the core of our values at U.S. Bank. We are dedicated to creating an environment where all employees feel valued and included. Our diversity training programs are part of our commitment to an inclusive workplace, where everyone can thrive.

Leadership and Professional Development

Leadership at U.S. Bank is about more than guiding teams – it's about inspiring them. We invest in leadership training and professional development programs that help our employees become the best in their fields. By fostering a culture of learning and growth, we prepare our team members to take on new challenges and leadership roles.

Networking and Innovation

Networking at U.S. Bank goes hand in hand with innovation. Our employees are encouraged to connect with colleagues and industry leaders through various networking events and professional groups. This collaborative environment fuels innovation and allows us to stay ahead in a competitive industry.

Join Our Team

Are you ready to take the next step in your career? Explore the open positions at U.S. Bank and find where your skills and passions align with our needs. Prepare your resume, sharpen your interview skills, and get ready to join a team where your career can flourish.

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READ CAREERS BLOG

Stay ahead in your career with U.S. Bank – where your growth is our priority.
Learn more about U.S. Bank
Size
68,796 employees
Market Cap
$66.2 billion
Industry
Net Income
$4.9 billion
5 Year Trend
+0.5%
NASDAQ

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