University of Toronto

Academic Advisor and Undergraduate Program Administrator

University of Toronto$81K — $103K *
Education, Government & Non-Profit
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree or equivalent experience required.
  • Minimum four (4) years' advising experience in an academic environment.
  • Proficiency in MS Office, Zoom, and university-specific software (ROSI/ACORN, Degree Explorer).
  • Exceptional verbal and written communication skills.
  • Strong analytical, problem-solving, and time management abilities.

Responsibilities

  • Advise students on academic and financial matters, incorporating personal circumstances.
  • Provide detailed information on program eligibility, policies, and deadlines.
  • Review and approve changes to program requirements for exceptional cases.
  • Consult on the application of University policies and procedures.
  • Analyze statistical data to guide enrollment projections and planning.
  • Serve as the first point of contact for program-related inquiries.
  • Deliver recruitment presentations and promote programs at events.

Benefits

  • Full-time work schedule with a Monday to Friday routine.
  • Opportunity to impact students' academic success directly.
  • Engagement with a diverse academic community.
  • Professional development opportunities in student services.
Full Job Description
Date Posted: 09/03/2026
Req ID: 50052
Faculty/Division: UofT Mississauga
Department: UTM: Math/Comp. Sciences
Campus: University of Toronto Mississauga (UTM)
Position Number:
Existing Vacancy: Yes

Description:

Working hours are Monday - Friday, 8:45 AM - 5:00 PM; with three (3) days (minimum) working on site

Your opportunity:

The Department of Mathematical and Computational Sciences is an academic unit that includes mathematics, computer science and statistics. We can only realize our mission with the dedication and excellence of engaged staff and faculty. As an Academic Advisor and Undergraduate Program Administrator you will contribute to the academic success of our students, the smooth running of our courses and programs, and act as a vital resource to instructors on academic matters.
You will advise students on academic and personal matters impacting their academic success. The incumbent assists students with a wide range of academic issues and concerns, including interpretation of University policies and procedures, selecting courses and programs, meeting degree requirements, managing personal or health issues which impact their academic progress, and planning pathways for their future.

Inaddition, the incumbent provides administrative support for academic and curriculum matters to ensure smooth course and program delivery and compliance with University policies and procedures.

Your responsibilities will include:
  • Advising students on academic and/or financial matters by providing options and consequences incorporating personal circumstances impacting academic success and an understanding of an individual's background
  • Providing detailed information on program and/or course eligibility requirements, procedures, policies and deadlines
  • Reviewing and approving changes to program requirements for exceptional cases
  • Providing consultation and advice on the application of University policies and procedures
  • Analyzing statistical information to inform enrollment projections and planning
  • Acting as the first point of contact for program-related enquiries
  • Delivering student recruitment presentations
  • Promoting programs at recruitment events

Essential Qualifications:
  • Bachelor's Degree or acceptable combination of equivalent experience.
  • Minimum four (4) years' related advising experience in a similaracademic role required.
  • Experience providing advice to students in an academic environment.
  • Experience advising students on program and/or course requirements.
  • Experience with timetabling, curriculum and program coordination.
  • Experience applying and interpreting related academic policies and procedures.
  • Experience in the administration of University policies and procedures with emphasis on undergraduate program academic guidelines, procedures and policies.
  • High level of proficiency in MS Office (Word, Excel, Outlook, PowerPoint, Teams), Zoom, ROSI/ACORN, Degree Explorer.
  • Exceptional interpersonal and communication skills, both verbal and written.
  • Demonstrated ability to interact with faculty, students and professional colleagues in a tactful, professional and diplomatic manner.
  • Demonstrated ability to work independently and as part of a team.
  • Excellent analytical, problem-solving, organization and time management skills.
  • Demonstrated ability to manage competing priorities and meet tight deadlines while maintaining a high degree of accuracy.
  • Ability to exercise good judgement, especially in the interpretation and application of policies and procedures.
  • Ability to maintain high level of confidentiality.


Assets (Nonessential):
  • Experience with Course Information System (CIS), Student Advising Service (SAS) and PowerBI an asset.
  • Experience with Power BI


To be successful in this role you will be:
  • Articulate
  • Motivated self-learner
  • Organized
  • Possess a positive attitude
  • Resourceful
  • Tactful

Closing Date: 09/11/2026, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 12 -- $81,312. with an annual step progression to a maximum of $103,986. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services

Job descriptions are available upon request for internal applicants.

About University of Toronto

The University of Toronto is a public research university located in Toronto, Ontario, Canada. It is the largest university in Canada by enrollment and one of the top-ranked universities in the world. The university offers undergraduate and graduate programs in a wide range of academic disciplines, including arts, sciences, engineering, and business. The University of Toronto is known for its research excellence and has produced many notable alumni, including four Nobel laureates. The university was founded in 1827 and has three campuses in the Toronto area.
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