Job Introduction: We are seeking a hands-on Laboratory IT Support SME to support laboratory computing environments and scientific instrumentation across R&D labs, with a particular focus on fulfilling the IT role in computer system validation (CSV) activities. This position sits at the intersection of IT and scientific operations, requiring close partnership with scientists, vendors, and enterprise IT teams to ensure reliable and compliant lab operations. This role requires cross-domain troubleshooting, independence, and comfort acting as the bridge between scientists and IT.
Job Responsibilities:- Provide day-to-day IT support for lab PCs and instrument-connected systems, troubleshooting issues across OS, applications, and instrument connectivity for both standalone and client/server lab systems
- Perform installs, upgrades, and configuration for scientific and laboratory software, including chromatography and other analysis tools, ensuring reliability within lab workflows
- Support onboarding of new lab instruments and coordinate with vendors during installs, upgrades, and troubleshooting
- Serve as the primary IT contact for lab users, supporting Windows environments, Active Directory, permissions, basic networking (DNS, ports, connectivity), and backup/restore processes
- Fulfill the IT role in computer system validation activities, ensuring technical controls are in place to satisfy data integrity and other requirements defined by the business (which owns validation as a whole)
- Partner with instrument vendors on IQ/OQ validation packages, performing or supporting the IQ portion and providing technical troubleshooting support for OQ issues; be able to step into the IT role of an IQ/OQ activity as needed
- Work within Veeva and change control processes, keeping validation and technical documentation current and audit-ready
- Provide occasional off-hours support (rare, roughly quarterly), typically resolved remotely
Job Requirements:- Bachelor's degree in Information Technology, Computer Science, Life Sciences, or a related field
- Experience supporting lab environments, preferably in pharma, biotech, or manufacturing settings
- Hands-on experience with instrument-connected PCs and strong IT troubleshooting across hardware, software, and networking
- Experience working in a GxP environment, with exposure to computer system validation concepts
- Comfort working with Veeva and change control processes, including maintaining validation documentation
- Windows administration and Active Directory experience, plus basic networking knowledge
- Ability and willingness to work onsite across two locations (Cambridge and Norton) on a regular weekly schedule, with occasional off-hours availability
- Experience with lab instrument vendors (e.g., Agilent, Waters, Illumina) preferred
- Linux experience and database familiarity preferred
For US geography, the salary range for this position is shown below. The actual salary is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs, market demand, and competitive market practice. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This salary range is subject to change and may be modified in the future.National (US) Range
$73,920-$122,603 USD
BenefitsWhy Choose Verista?
- High growth potential and fast-paced organization with a people-focused culture
- Competitive pay plus performance-based incentive programs
- Company-paid Life, Short-Term, and Long-Term Disability Insurance.
- Medical, Dental & Vision insurances
- FSA, DCARE, Commuter Benefits
- Supplemental Life, Hospital, Critical Illness and Legal Insurance
- Health Savings Account
- 401(k) Retirement Plan (Employer Matching benefit)
- Paid Time Off (Rollover Option) and Holidays
- As Needed Sick Time
- Tuition Reimbursement
- Team Social Activities (We have fun!)
- Employee Recognition
- Employee Referral Program
- Paid Parental Leave and Bereavement
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For more information about our company, please visit us at Verista.com
