Position Profile:
The Account Manager is responsible for promoting and selling IT Weapons Managed Services, Cloud, and strategic and complex IT project and procurement opportunities to existing clients.
PRIMARY DUTIES AND RESPONSIBILITIES
• Build and maintain strong, long-lasting client relationships
• Prospecting for new business opportunities in existing clients
• Maintain a forecast and pipeline for all IT Services opportunities in our CRM. This includes detailed communications and regular updates on activity within the account
• Prepare and present proposals/quotes to existing clients
• Coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and exceed client expectations
• Engage in regular onsite team solution briefings/updates with the ITW team to stay current with industry trends and latest ITW services for client offerings
• Work closely with our consulting teams and at times with our vendors on client engagements and opportunities.
• The Account Manager is responsible for owning the sales cycle and engaging appropriate resources as required
EDUCATION AND EXPERIENCE
• 5+ years of experience in a client facing sales role in an IT environment
• Previous experience selling managed services and cloud solutions
• Proven ability to meet and exceed sales quotas and targets on a regular basis
• College Diploma or equivalent education
• High level of business acumen, in order to have "business discussions with business people"
• Experience using a CRM system and selling IT services and technology products
• Demonstrated ability to adhere to process and work independently
• Excellent verbal and written communication skills
• Strong negotiation skills
• Proficient with Microsoft Office suite products including Excel, Word, Outlook, and PowerPoint
• Excellent presentation skills and ability to build rapport with clients to sell ITW services and offerings
• Strong organizational skills including time management, prioritization, etc.
• Ability to work in a fast-paced, highly collaborative, team-oriented environment
• Able to multi task, while being flexible to constant change
• Able to meet timeline targets while maintaining productivity and efficiency metrics
• Able to liaise with clients, vendors, partners, and all levels of the organization including senior level executives
OTHER SKILLS, REQUIREMENTS AND CERTIFICATIONS
• Product knowledge with Azure, Cisco, Microsoft, VMware
• Experience selling managed services and cloud
• Experience selling Security and Managed Security Solutions
• Ongoing commitment to professional development and industry certifications
• Ability to create rapport with clients to sell ITW services and offerings
ADDITIONAL COMMENTS
• Some evenings and occasional weekend work as required (e.g. client events)
• Travel to client sites and meetings (25-50%)
• Ability to work with a variety of challenging clients and communicating with all levels of leadership (including C-level executives)
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