Land O Lakes

4-Square Ranch Customer & VIP Experience Lead

Land O Lakes • $81K — $121K *
River Falls, WI 54022In-Person
Hospitality & Recreation
5 - 7 years of experience
Yesterday
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in business, operations, marketing, hospitality, or equivalent experience
  • 5+ years of experience in event coordination, site operations, program management, or cross-functional support
  • Demonstrated ability to manage complex schedules and high-profile engagements independently
  • Strong communication skills to engage with leadership, customers, and teams
  • High attention to detail and strong organizational skills
  • Ability to work in a fast-paced, ambiguous environment while maintaining confidentiality
  • Proficiency in Microsoft Office and collaboration tools

Responsibilities

  • Design and execute high-value customer experience initiatives to strengthen retail partner relationships
  • Lead onboarding execution and streamline handoffs for a cohesive experience
  • Facilitate cross-functional planning and coordination to identify and resolve dependencies
  • Plan and deliver VIP visits, customer engagements, and executive events based on business objectives
  • Coordinate logistics and communications for stakeholder events and experiences
  • Manage site operations and readiness, ensuring a professional environment
  • Support internal events and culture-building initiatives to enhance employee engagement

Benefits

  • Opportunities for professional development and continuous improvement
  • Exposure to high-profile stakeholders and unique engagement experiences
  • Supportive team environment that values collaboration and high performance
  • Innovative corporate culture aligned with company values
  • Invitation to participate in internal and employee engagement events
Full Job Description
4-Square Ranch Customer & VIP Experience Lead

Summary

The 4-Square Ranch Customer & VIP Experience Lead owns the design and execution of high-value customer experience and engagement initiatives that showcase products and strengthen relationships with high-value retail partners. Serves as the central integrator across R&D, Marketing, and Operations and external partners translate business objectives into seamless, differentiated stakeholder experiences. Independently manages complex, multi-stakeholder events, with impact reflected in strengthened partner relationships and improved stakeholder engagement outcomes.

Site Integration & Onboarding
  • Lead onboarding execution across stakeholders by aligning schedules, training, and logistics (e.g., site readiness, access, tours, and key introductions) for a consistent experience
  • Serve as a central connector for onboarding experience-partnering with managers, HR, and functional teams to streamline handoffs, track onboarding progress, and ensure a cohesive, high-quality new hire experience
  • Align priorities across R&D, Marketing, and Operations
  • Facilitate cross-functional planning routines, leadership reviews, and coordination forums
  • Identify and proactively resolve cross-functional dependencies and bottlenecks
  • Maintain visibility to all site activities, milestones, and engagements to coordination and readiness


Customer & VIP Experience Leadership
  • Own end-to-end planning and delivery of VIP visits, customer engagements, strategic partner experiences and executive events that support business objectives and strengthen stakeholder relationships
  • Partner with business leaders to shape agendas, messaging, experience flow, and engagement strategy based on audience, purpose, and desired outcomes
  • Lead run-of-show documentation, logistics plans, and stakeholder communications, vendor coordination and hospitality partners
  • Coordinate travel, accommodations, and curated experiences
  • Exercise independent judgment to resolve escalations, adapt plans in real time, and balance competing stakeholder needs aligned to brand and experience expectations
  • Partner with the WinField United Innovation Center Coordinator for joint stakeholder and customer engagement opportunities


Site Operations & Experience Management
  • Own and maintain a single, integrated site calendar
  • Ensure site readiness (facilities, AV/technology, logistics, and visitor preparation)
  • Serve as the primary onsite coordination point of contact
  • Partner with Operations and IT to maintain a functional and professional environment
  • Support budget tracking, planning, and operational documentation


Culture, Engagement & Continuous Improvement
  • Support internal events, employee engagement, and culture-building initiatives
  • Reinforce a collaborative, high-performing site culture aligned to company values
  • Identify opportunities to improve processes, coordination, and tools
  • Develop SOPs and playbooks to improve scalability and consistency.


Job Responsibilities
  • Individual contributor role with no direct reports; provides informal leadership and leads through influence across site stakeholders and cross-functional partners.
  • High-visibility customer-facing role accountable for multiple concurrent site priorities and high-impact engagements that effect customer perception, executive experience, brand reputation and business relationship outcomes.
  • Requires independent judgment, real-time decision-making, and strong executive presence to manage complex logistics, resolve issues, align stakeholders, and maintain a premium experience in a fast-paced, ambiguous environment.


Required Qualifications:
  • Bachelor's degree in business, operations, marketing, hospitality, or related field (or equivalent experience)
  • 5+ years of experience in event coordination, site operations, program management, or cross-functional support
  • Demonstrated ability to independently manage complex schedules, high-profile engagements, and stakeholder interactions without formal authority
  • Strong communication skills with ability to engage leadership, customers, and internal teams
  • High attention to detail with strong organizational, problem solving, prioritization, and real-time decision-making skills
  • Ability to work independently in a fast-paced, ambiguous environment while maintaining confidentiality, composure and customer focus
  • Proficiency with Microsoft Office and collaboration tools


Preferred Qualifications
  • Experience designing and delivering premium customer or VIP stakeholder engagements
  • Background in hospitality, event management, customer experience, marketing activation or premium service environments
  • Experience in R&D, agricultural, innovation-based, or customer demonstration settings
  • Familiarity with event platforms and project tracking systems
  • Strong relationship-building and influencing skills without formal authority


Compensation
  • Base salary is dependent upon experience/tenure and generally ranges between: $81,200 - $121,800
  • Annual Variable Pay Target: 10%
  • In most cases, candidates offered employment can expect to be hired at a pay rate near the middle of our salary ranges.

About Land O Lakes

Land O' Lakes Inc. is one of America's premiere member-owned cooperatives. They offer local cooperatives and agricultural producers across the nation an extensive line of agricultural supplies, as well as state-of-the-art production and business services. They also are a leading marketer of dairy-based food products for consumers, foodservice professionals and food manufacturers.

Land O'Lakes Careers

Join the vibrant team at Land O'Lakes, a leader in agribusiness and food production, renowned for its commitment to quality and innovation. As part of our dynamic team, you will have the opportunity to work alongside professionals who are leaders in their fields, contributing to projects that impact food systems globally.

Work You'll Do

At Land O'Lakes, we offer a variety of job opportunities that allow you to bring your passion and innovation to help us grow and lead in the industry. Whether you're looking for a position in research and development, marketing, sales, or operations, we have a place for you. Our team is at the forefront of developing new technologies and solutions that continue to advance agriculture and food production.

Career Growth and Development

We believe in nurturing the professional growth of our employees. Land O'Lakes provides extensive leadership and diversity training programs designed to enhance your skills and advance your career. From internships to full-time positions, every role at Land O'Lakes is a step towards future-proofing your career in an ever-evolving industry.

Culture and Benefits

Our company culture is rooted in a commitment to excellence and inclusivity. At Land O'Lakes, you'll find a supportive network that values diversity and leadership. We offer competitive benefits that ensure the well-being of our employees and their families, including health, dental, and vision insurance, as well as retirement plans and employee wellness programs.

Innovation and Team Collaboration

Innovation is at the heart of everything we do at Land O'Lakes. Join our team and collaborate on groundbreaking projects that set industry standards. Our employees are encouraged to think creatively and bring new ideas to the table, ensuring that we stay ahead of the curve in a competitive market.

Join Our Team

Explore the employment opportunities at Land O'Lakes where your skills and passion can lead to exceptional career growth. We are actively hiring and looking for individuals who are curious, creative, and eager to drive innovation in the agriculture and food sectors.

Prepare for Your Interview

Ready to join Land O'Lakes? Prepare your resume to highlight your relevant experience and skills. Our interview process is designed to understand your professional background and how it aligns with the goals of our company. We seek passionate, solution-driven team players who are ready to make a difference.

Stay Connected

Keep up to date with the latest from Land O'Lakes by following our careers blog. Gain insider perspectives and industry-leading insights that can help you navigate your professional journey. Personalize your experience by signing up for job alert emails tailored to your career preferences and be the first to know about new openings. At Land O'Lakes, we are more than just a company; we are a community that fosters growth, leadership, and innovation. Join us and be part of a team that is dedicated to making a significant impact in the world.
Learn more about Land O Lakes
Size
9,000 employees
Industry
Food & Beverages
Founded
1921
* Ladders Estimates

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