TD Bank

3rd Party Vendor Performance Mgr (US)

TD Bank • $91K — $145K *
Jacksonville, FL 32210In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 4-year degree or equivalent experience required
  • 3-5 years of related IT Vendor Management experience
  • Previous experience with relationship management and negotiations
  • Demonstrated expertise in Process Quality and Maturity standards
  • Proficiency in MS Office Suite, Visio, and MS Project

Responsibilities

  • Optimize IT vendor relationships to improve effectiveness
  • Monitor adherence to IT vendor management processes
  • Conduct regular process performance reviews and implement improvements
  • Assist in reviewing Service Level Agreements and contracts
  • Collaborate with stakeholders to align vendor capabilities with business needs

Benefits

  • Opportunities for growth and skill development
  • Engagement in a diverse and inclusive workplace culture
  • Support for work-life balance with standard hours
  • Encouragement of open dialogue regarding career progression
  • Commitment to high-quality customer service and experience
Full Job Description
Work Location:
Mount Laurel, New Jersey, United States of America

Hours:
40

Pay Details:
$91,000 - $145,600 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:
Procurement & Sourcing
Job Description:

This role acts as the primary focal point for optimizing the health and effectiveness of IT vendor relationships. This role actively monitors process adherence and implementation of consistent IT vendor management operating processes. This role interfaces with key stakeholders to ensure alignment with overall strategies and processes. This role works in a collaborative fashion with all IT and business partners to deliver technology solutions that allow TD Bank U.S., to be the better bank in every market in which it competes. Our solutions and services will provide TD Bank a quality and cost advantage, leverage our enterprise capabilities, meet business needs, and provide high availability in a secure environment.

Depth & Scope:
  • Subject matter expert/specialist in the field and may manage people
  • Promotes and champions a consistent IT Vendor Management process for TD Bank and US Technology Solutions
  • Initiates regularly scheduled process performance reviews; Analyzes process review findings and identifies deviations and quality improvement initiatives; Ensures that improvement initiatives identified in process reviews are acted on and progress reports are provided to the IT VMO Leader
  • Provides assistance in the review of Service Level Agreements, contracts, and agreements for IT strategic vendor integration initiatives
  • Validates alignment between business requirements and IT Vendor Management process capabilities
  • Ensures that all IT Vendor Management processes are consistent and interface appropriately with TD IT vendor strategies, enterprise processes, and standard terms and conditions
  • Assesses project delivery risk through regular reviews of IT strategic vendor scorecard performance; Provides input into scorecard continuous improvement initiatives
  • Develops process performance reports to track TD compliance to IT vendor management processes
  • Functions as a primary escalation point for disputes regarding process adherence and vendor relationships
  • Routinely monitors trends in IT vendor management best practices and identifies opportunities to incorporate within existing processes
  • Develops and conducts process training awareness sessions to improve process adoption and adherence
  • Continuously seeks and implements initiatives to reduce vendor and department expense and/or add value
  • Collaborates with Strategic Sourcing to optimize vendor unit cost and total cost
  • Monitors vendor expense against projected budgets. Alerts appropriate functional groups to significant variances


Education & Experience:
  • 4 year degree or equivalent experience required
  • 3-5 years of related experience required
  • Previous experience with IT Vendor Management Processes.
  • Demonstrated experience with relationship management, negotiations, reporting tools and internal/external banking regulations.
  • Demonstrated experience with Process Quality and Maturity standards as well as Service Management and Delivery best practices.
  • Proven strength with MS Office Suite, Visio and MS Project.


Customer Accountabilities:
  • Understands and supports the Bank's Customer Service Strategy
  • Considers the impact of decisions on the well-being of TD, its Customers and stakeholders
  • Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity
  • Models quality service delivery at every interaction
  • Leads and contributes to the ongoing improvement of the partner / Customer experience


Employee/Team Accountabilities:
  • Be engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and create an extraordinary employee experience
  • Participates fully as a member of the team and contribute to a positive work environment
  • May provide leadership, training, and guidance to other team members
  • Ensures ongoing communication with the team on the status / progress of projects and issues / points of interest
  • Actively shares information and knowledge, and proactively learn from the expertise of others


Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
  • Domestic Travel - Occasional
  • International Travel - Never
  • Performing sedentary work - Continuous
  • Performing multiple tasks - Continuous
  • Operating standard office equipment - Continuous
  • Responding quickly to sounds - Occasional
  • Sitting - Continuous
  • Standing - Occasional
  • Walking - Occasional
  • Moving safely in confined spaces - Occasional
  • Lifting/Carrying (under 25 lbs.) - Occasional
  • Lifting/Carrying (over 25 lbs.) - Never
  • Squatting - Occasional
  • Bending - Occasional
  • Kneeling - Never
  • Crawling - Never
  • Climbing - Never
  • Reaching overhead - Never
  • Reaching forward - Occasional
  • Pushing - Never
  • Pulling - Never
  • Twisting - Never
  • Concentrating for long periods of time - Continuous
  • Applying common sense to deal with problems involving standardized situations - Continuous
  • Reading, writing and comprehending instructions - Continuous
  • Adding, subtracting, multiplying and dividing - Continuous


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

About TD Bank

TD Securities offers a range of advisory and capital market services to its clients. The company's range of services includes research, investment banking, capital markets, and global transaction banking. Research consists of commodity and equity research. Investment banking consists of mergers, acquisitions, industry expertise, and credit origination. Global transaction banking consists of trade finance, cash management, and correspondent banking. TD Securities was founded in 1855 and is based in Ontario.

TD Bank Careers

Join the vibrant team at TD Bank, one of North America's leading financial services organizations, where innovation, leadership, and growth go hand in hand. At TD Bank, we are committed to fostering a culture of diversity and inclusion, making it an ideal place for ambitious professionals to thrive. Work You’ll Do At TD Bank, your professional journey is bolstered by a robust support system. From your first interview to every career milestone, you will find opportunities for growth and leadership. Our team is dedicated to helping you develop the skills necessary for success in the ever-evolving financial sector. TD Bank offers a variety of job opportunities across multiple fields, from customer service to investment banking. Each position at TD Bank is a chance to contribute to our culture of innovation and exceptional client service. Internship Programs Kickstart your career with a TD Bank internship. Our programs provide invaluable industry exposure and hands-on experience, making them a perfect starting point for students and recent graduates eager to make their mark in the banking industry. Interns at TD Bank enjoy the unique opportunity to work alongside seasoned professionals, gaining insights that are crucial for future employment. Benefits and Growth TD Bank is deeply committed to the well-being and continuous growth of our team members. We offer competitive benefits packages that cover health, finance, and family care. Our employees enjoy comprehensive health insurance, retirement plans, and generous paid time off, among other perks. Moreover, TD Bank encourages professional development through various training programs, including leadership development and diversity training. These initiatives ensure that our team remains at the forefront of industry standards and best practices. Join Our Team Explore the numerous career paths available at TD Bank and discover how your skills and interests align with our mission. We are actively hiring and continually looking for talented individuals who are passionate about banking and customer service. Networking and Professional Development At TD Bank, we believe in the power of networking and collaboration. Our employees have access to a wide range of networking events, workshops, and seminars that promote career development and professional growth. These platforms not only enhance your professional skills but also expand your industry connections. Stay Connected Keep up to date with the latest at TD Bank Careers by subscribing to our job alert emails. Tailor your subscription to match your career preferences and get the latest news, insider tips, and job opportunities delivered straight to your inbox. Explore job opportunities at TD Bank and be part of a team that values hard work, creativity, and a diverse workplace culture. Your next great career move is just a click away. SEARCH TD BANK JOBS Join us at TD Bank and let your ambition lead you to a rewarding career filled with opportunities to learn, grow, and innovate.
Learn more about TD Bank
Size
90,000 employees
Market Cap
$117.9 billion
Industry
Finance & Insurance
Net Income
-$6.9 million
5 Year Trend
+6.6%
* Ladders Estimates

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