Role: Project Manager - Workforce Management
Location:
Remote (U.S.) Candidates must be based on the
East Coast or Midwest, with the ability to
travel frequently to Illinois (10-25%) based on project needs.
Position OverviewWe are seeking an experienced
Project Manager to lead complex, enterprise-level Workforce Management (WFM) projects for global clients. The ideal candidate will have strong experience managing cross-functional and global teams, working with third-party vendors, and delivering projects on time, within budget, and to the highest quality standards.
This role requires excellent stakeholder management, vendor coordination, and the ability to drive multiple initiatives from project initiation through successful delivery.
Key Responsibilities- Lead projects through the full project lifecycle: Initiation, Planning, Execution, Monitoring & Controlling, and Closure.
- Develop, maintain, and execute comprehensive project plans, timelines, budgets, and resource plans.
- Manage project scope, schedules, budgets, risks, issues, and dependencies.
- Coordinate cross-functional and global teams to ensure successful project delivery.
- Partner with Resource Managers and Team Leads to ensure appropriate staffing and resource allocation.
- Manage third-party vendors and ensure contractual commitments are delivered.
- Monitor project health using project management tools and KPIs, taking corrective actions when necessary.
- Identify, assess, and mitigate project risks while managing issue resolution.
- Communicate project status, risks, financials, and executive updates to leadership and stakeholders.
- Manage project budgets exceeding $1M, ensuring financial accountability and forecasting.
- Drive adherence to project management best practices, governance, and quality standards.
- Capture lessons learned and recommended process improvements across the PMO.
Top 3 Must-Have Qualifications- Proven Vendor Management experience
- Workforce Management (WFM) domain expertise
- Hands-on Project Management experience leading global teams
Required Qualifications- 7+ years of overall professional experience with 3-5+ years as a Project Manager
- Experience managing enterprise-level projects from initiation through deployment
- Strong experience leading global and cross-functional project teams
- Experience managing multiple stakeholders, including executive leadership and clients
- Strong knowledge of project planning, budgeting, risk management, and change management
- Experience managing project budgets exceeding $1M
- Excellent written and verbal communication skills
- Strong problem-solving, organizational, and leadership skills
- Experience working in Agile, Waterfall, or hybrid project environments
Preferred Qualifications- Experience in Workforce Management (WFM), HR Technology, Payroll, or Outsourcing industries
- PMP, PRINCE2, or equivalent Project Management certification (or actively pursuing certification)
- Experience with project management tools such as MS Project, Smartsheet, or similar platforms
- Experience working with global clients and distributed teams
Education- Bachelor's degree or equivalent professional experience required
- PMP, PRINCE2, or equivalent certification preferred
Travel- Remote position
- Must be willing to travel to Illinois approximately 10-25% of the time.
- Candidates located on the East Coast or within convenient travel distance to Illinois are strongly preferred.
Benefits:If you like what you have read, send us your resume and let's start talking!
- Intrigued to find more about us?
- Visit our website at https://www.quality-ai.com/
- LinkedIn: https://www.linkedin.com/company/qualityaigroup
