1669 - Help Desk Network Administrator

Sigma Defense • $90K — $120K *

Silver Springs, NV 89429In-Person

Aerospace & Defense

Less than 5 years of experience

1 month ago

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Job Overview by Ladders

Qualifications

3-5 years of network administration experience, ideally in a help desk role.
Possession of Security+, CCNA, or equivalent certification.
Preferred background in network administration helpdesk environments.
Desirable prior military service.
Excellent communication skills to explain technical issues clearly and document effectively.
Strong problem-resolution skills; ability to de-escalate challenging situations.
Team player, capable of working collaboratively to resolve technical issues.
Physical ability to lift and install equipment up to 30 lbs.

Responsibilities

Troubleshoot and escalate complex network issues as necessary.
Update edge network devices and software for remote operations support.
Manage a 24/7 help desk, creating and documenting support tickets.
Demonstrate in-depth knowledge of BGP, EIGRP, OSPF, and relevant networking protocols.
Monitor and maintain network performance and integrity.
Perform configuration changes on network devices to align with operational schedules.
Conduct log analysis and perform root cause troubleshooting on network issues.

Benefits

Dental and Vision Insurance
Medical Insurance, including HSA, FSA, and DFSA plans
Life and AD&D coverage
Employee Assistance Program (EAP)
401(k) Plan with Company Matching Contributions
160 Hours of Paid Time Off (PTO)
12 Floating Holidays
Educational Assistance

Full Job Description

The hired candidate will support the Air Force in the operation and maintenance of the MQ-9 communications system, global network architectures to include the Aircraft Control Network (ACN), Sensor Product Dissemination Network (SPDN), Squadron Operations Centers (SOCs) ancillary systems, and relay site communication. The Network Admin will support all MQ-9 stakeholders including ACC, ANG, AFSOC, SOCOM, USMC, ADC, and other external agencies.

Requirements

3-5 years of Network Administration experience in a Help Desk environment.
Security+, CCNA, or equivalent certification.
Experience in network administration helpdesk is preferred.
Prior military service is desirable.
Ability to explain complex technical issues, provide step-by-step instructions, and document tickets/fix actions/summaries clearly.
Ability to remain calm to de-escalate difficult situations.
Ability to work effectively with team members to resolve issues.
Ability to lift, carry, and install equipment weighing about 30 lbs., heavier equipment as needed with team lift.
Must be a U.S. citizen.

Personnel Clearance Level:

Candidate must possess or have the ability to obtain an active TS/SCI security clearance.
Clearance may be sponsored for the right candidate.

Essential Job Responsibilities (not all-inclusive):

Perform troubleshooting and elevate more complex issues.
Act as the focal point for updating edge network devices and software in support of next generation remote split operations.
Responsible for supporting a 24/7 support desk and will be responsible for receiving, creating tickets, and documenting issues received from local and remote customers.
In-depth comprehension of BGP, EIGRP, and OSPF protocols; layer 2 switching, multicast routing, DMVPN, and IPSec.
Monitor network for performance and integrity.
Perform network end device and system configuration changes in support of flying schedule.
Configure, maintain, and troubleshoot network devices.
Provide 24/7/365 Tier 2 Help Desk support in a shift work environment.
Ability to conduct in-depth log analysis and root cause isolation.
Ability to troubleshoot layer 2 switching and layer 3 routing issues.
Monitor and troubleshoot multicast.
Monitor and understand firewall rulesets.
Support development and testing of network configurations.
Input and maintain a ticketing database.
Document activities into a master station log.
Troubleshoot Circuit to Packet (CTP) communications.
Install and maintain local network and server suite and test environment.
Interface with C-NOC engineers and end users.
Maintain complete technical documentation including network diagrams, IP schemes, etc.
Suggest improvements to network performance, capacity, and scalability.

Salary Range: $90,000 - $120,000 annually.

Benefits

Dental and Vision Insurance
Medical Insurance to Include HSA, FSA, and DFSA Plans
Life and AD&D coverage
Employee Assistance Program (EAP)
401(k) Plan with Company Matching Contributions
160 Hours of Paid Time Off (PTO)
12 (Floating) Holidays
Educational Assistance
Highly Competitive Salary

About Sigma Defense

Sigma Defense Careers

Joining Sigma Defense presents an unparalleled opportunity to become part of a leading team of defense solution professionals. This is a prime time for skilled individuals seeking job opportunities that promise both professional growth and a chance to be involved in cutting-edge innovation.

Work You’ll Do

At Sigma Defense, the focus is on empowering some of the most critical defense sectors through advanced technological solutions. The company helps these sectors master their operational challenges with robust, innovative solutions. Sigma Defense stands out in the marketplace, uniquely positioned at the nexus of technology, industry expertise, and digital innovation. This positioning allows the team to lead in the creation and implementation of transformative solutions. Professionals at Sigma Defense work alongside a global team of experts dedicated to excellence in defense solutions, driving leadership in the industry through strategic innovation and superior problem-solving capabilities.

Sigma Defense Job Opportunities

Sigma Defense is building a market-leading team to support and drive digital transformation in defense technology. The company offers a range of career paths from internships to full-time positions, focusing on cultivating leadership and advanced skills in the defense sector.

Innovative Work

Sigma Defense invites professionals to join its ranks, offering job opportunities that engage with the most trusted platforms and technologies in the defense industry. The team at Sigma Defense is known for its depth and breadth of consulting experience and a commitment to innovation that’s second to none.

Be Part of a Great Team

Engage in work that spans a variety of defense technologies and harness the capabilities of a team known for its global scale and collaborative approach. Sigma Defense promotes a culture of diversity and inclusion, ensuring a wide range of perspectives and ideas drive the company’s innovations.

Future-Proof Your Career

Sigma Defense is committed to the professional development of its team members, providing extensive training, development, and certification support. The company offers vast opportunities for career advancement, allowing individuals to reach their full potential based on ambition and performance.

Explore Sigma Defense

Discover how Sigma Defense is leading projects that redefine industry standards and enhance operational efficiencies. From advanced surveillance systems to strategic cybersecurity defenses, Sigma Defense is at the forefront of protecting national and global interests.

The Sigma Defense Experience

Sigma Defense not only offers a compelling array of job opportunities but also ensures that its team members enjoy significant benefits and a supportive work environment. The company values a culture where innovation, leadership, and teamwork are at the heart of every project.

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