Under administrative direction, the Terminal Systems Assistant Manager is responsible for ensuring that Airport-owned Terminal Systems such as passenger processing system (PPS), information displays (IDS), Airport resource allocations and other shared-use equipment are operated and maintained in a safe and efficient manner through evaluations and inspections. This position will ensure compliance with Service Level Agreement by evaluating work completed by contractors and track how systems are operated and maintained as well as compliance with Airport rules and standards. The essential functions of this position include, but are not limited to, the following: 1. Ensure Airport-owned Terminal Systems equipment and technologies are operating and maintained in a safe and efficient manner through evaluation and inspections. 2. Evaluate functionality of Airport systems by developing reports and tracking data for compliance with Service Level Agreements. 3. Assist in the review, assignment and billing of airport common use resources as well as tracking of common use equipment and consumable stock inventories. 4. Monitor the allocation of commons use resources to ensure optimal utilization as well as helpdesk tickets and response and provide follow-up actions to ensure system efficiency. 5. Submit work orders to facilities department and contractors to ensure equipment and systems are maintained efficiently. 6. Assist with the creation and maintenance of system rules and verifying the system application performance is functioning as intended. Upload Quarterly Standard Schedules Information Manual (SSIM) into resource management system (RMS) and Airport Operation Data base (AODB). 7. Work with the AIOC (Airport integrated Operations Center) in developing and implementing operational policies and procedures. 8. Establish and maintain relationships to ensure system utilization with contract service provides, airlines, and other Airport stakeholders. 9. Provide assistance and training to Airport stakeholders such as airlines, federal agencies, concession, and contractors, on the use of Airport terminal systems. 10. Perform other duties as assigned. Qualifications Qualifications 1. EDUCATION: Possession of a baccalaureate degree from an accredited college or university; AND 2. EXPERIENCE: Three (3) years of professional-level experience in aviation operations, airport facilities operations, and/or airport common use and resource management systems coordination; AND 3. Possession of or ability to obtain a valid California Class C driver license prior to employment. Education Substitution: Additional qualifying full-time work experience (2,000 hours equal one year) as described above may substitute up to two (2) years of the required education. One (1) year of work experience equals to 30 semester units or 45 quarter units. Desirable Qualifications The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred to hiring. 1. Experience interpreting airport rules and regulations pertaining to airport operations, including Federal Aviation Administration (FAA) and Transportation Security Administration (TSA) regulations. 2. Experience with airline related systems, such as gate and facilities management systems, Passenger Boarding Bridges (PBB), and Baggage Handling Systems (BHS). 3. Experience developing and implementing quality control processes for the evaluating of maintenance work associated with Baggage handling systems and Passenger Boarding Bridges. 4. Experience interpreting, evaluating and implementing contractual requirements. 5. Knowledge of mechanical systems and controls. 6. Excellent oral and written communications skills. Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications. Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment. Nature of Work May be required to deal with system interruptions/tests and emergencies outside of regular schedule, including weekends, nights, and holidays. Verification Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at Verification of Experience and/or Education Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. Selection Procedures After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following: Supplemental Questionnaire Evaluation (Weight: 100%) Candidates who meet the minimum qualifications will be sent a Supplemental Questionnaire (Behavioral Consistency Questionnaires). The Supplemental Questionnaire is designed to measure the knowledge, skills and abilities required for this position. All candidates' responses to the Supplemental Questionnaire are subject to verification. All relevant experience, education and/or training must be included in the responses in order to be reviewed in the rating process. A passing score on the Supplemental Questionnaire must be achieved in order to be placed/ranked on the eligible list. Candidates will be placed on the eligible list in rank order according to their final score. Note: Only those applicants meeting the minimum qualifications will be notified of the exact date, for the examinations. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process. Transportation Security Administration (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission. Customs Clearance: This position requires that the incumbent be qualified for unescorted access to the San Francisco International Airport U.S. Customs Security Area. An application for a U.S. Custom Access Seal may be submitted to Customs ONLY after employment has commenced. Employment in this position requires that the incumbent submit an application for, successfully acquire and maintain a Customs Access Seal. Per Civil Service Commission Rule 110.9.1, every applicant must possess and maintain the qualifications required by law and by the examination announcement for this examination. Failure to acquire or maintain customs access, a requirement for this position, may be basis for termination from employment with the Airport Commission. Customs Access Seal requirements and procedures are located in the Code of Federal Regulations, Title 19, Part 122, Sections 181 or 189 Additional Information Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be six months, and may be extended with the approval of the Human Resources Director. To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2022-23.pdf Certification: The certification rule for the eligible list resulting from this examination will be Rule of The List. The hiring department may administer additional position-specific selection procedures prior to making final hiring decisions. Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is 'abuse of discretion' or 'no rational basis' for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date. Additional Information Regarding Employment with the City and County of San Francisco: - Information About the Hiring Process - Conviction History - Employee Benefits Overview Applicants will receive a confirmation email from [redacted] that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. HOW TO APPLY Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process. - Select the "I'm Interested" button and follow instructions on the screen Applicants may be contacted by email about thi