Drive enterprise data quality initiatives by establishing frameworks and controls that enhance governance, integrity, and decision-making across analytics and reporting, while leading and mentoring multi-functional teams for continuous improvement.

Optimize learning experiences by designing and enhancing training curricula for Customer Care, facilitating skillful instruction, assessing educational efficacy, and collaborating cross-functionally to meet departmental training needs.

Lead the analysis and development of marketing strategies to enhance customer retention and growth within the Broadband portfolio. Collaborate cross-functionally to deliver impactful decisions and improve financial performance.

Lead the charge in developing data-driven marketing strategies to enhance revenue and customer retention for a broadband portfolio, utilizing cross-functional collaboration and advanced analytics to drive impactful business decisions.

Transform customer retention and revenue strategies in the Broadband portfolio. Leverage cross-functional leadership, data analysis, and financial acumen to drive initiatives that enhance Fiber customer migration and lifecycle management.