Champion the development and management of innovative Disability & Leave products, driving strategic initiatives and cross-functional collaboration to enhance market positioning and customer experience while achieving measurable business outcomes.

Unlock potential by designing and optimizing data pipelines to enable AI and analytics, collaborating with cross-functional teams while ensuring data governance and security in a fast-paced environment.

Drive workforce optimization by creating short-term forecasts and staffing plans. Collaborate with leadership to analyze consumer demand and enhance operational efficiency in a dynamic contact center environment.

Accelerate progress at our organization by leading utilization strategy for Supplemental Health products. Collaborate across teams to develop insights that drive customer value, market competitiveness, and financial performance for sustainable growth.

Optimize workforce management by analyzing contact center tools and forecasting needs. Collaborate with teams to enhance staffing strategies and resource allocation, ensuring efficiency and compliance with performance indicators.