Oversee client relationships, enhance retention, and identify upsell opportunities. Manage Client Success Managers to ensure effective internal collaboration and support, driving client satisfaction and optimizing service delivery across portfolios.

Pioneer the operational execution of HIPAA compliance and privacy strategy, ensuring implementation of policies across diverse client portfolios. Engage with auditors, regulators, and internal teams to uphold standards and enhance organizational practices.

Accelerate progress at the forefront of healthcare by leading navigation and member services operations. Drive member engagement and satisfaction, ensuring seamless service delivery while fostering a culture of excellence within your teams.