Pegasystems Inc. is an American software company based in Cambridge, Massachusetts. Founded in 1983, Pegasystems develops software for customer relationship management (CRM), digital process automation, and business process management (BPM). The company's software is used by businesses in financial services, healthcare, insurance, life sciences, manufacturing, telecommunications, and other industries. Pegasystems has been recognized by industry analysts and publications for its technology and business performance, and has won numerous awards for its products and services.