Support internal customers by working with team members to facilitate the implementation of projects and change requests throughout all phases of system implementations from requirements analysis, design, development, testing, training, go-live and production support.
Deep and practical understanding as well as significant and fresh hands-on development experience in various key cloud and data engineering technologies - orchestration, high scale data pipelines and distributed systems.
Support internal customers by working with analyst team members to facilitate the implementation of projects and change requests throughout all phases of system implementations from requirements analysis, design, development, testing, training, go-live and production support.
Coordinates with functional owners and end users to translate ideas, high level specifications into new or enhanced web application solutions; work with product owners across the businesses to understand market needs & vision; quickly translate that vision into demonstrable software.
This person must also have good communication and team building skills, and must be able to participate in software design discussions and guide the architecture of the solution based on good object oriented design concepts, industry standard patterns, and Google and Microsoft best practices.
Conduct manual testing on thick and thin client web applications for new features, feature modifications, and defect fix retesting; work under moderate supervision and submit work periodically for review.
Monitor, oversee and regulate open customer cases throughout the issue to ensure compliance with documented service level agreements.Identify, highlight, and document best practices in Customer Support through continuous assessment, and recommending process and product recommendations to the leadership team.