Champion strategic defense initiatives and provide high-level counsel to senior leaders, shaping policy and enhancing operational intelligence across multiple domains while ensuring alignment with congressional mandates and objectives.

Develop and lead technical project management efforts to ensure timely execution, manage risks, and promote stakeholder alignment in fast-paced, complex environments, while continuously improving processes and project delivery outcomes.

Partner with us to enhance customer service by managing network performance, addressing major incidents, and implementing preventive measures for a global IT support operation.

Analyze customer support metrics and mitigate network issues to uphold service excellence. Collaborate across IT teams to enhance operations and ensure compliance with performance standards in a dynamic, fast-paced environment.

Optimize service delivery by managing network outages, conducting root cause analysis, and supporting a global IT operations team to ensure top-tier customer support and compliance with SLAs and KPIs.