Handle helpdesk escalations through tickets, email, instant message, or phone.Follow up on outstanding requests and ensure timely resolution.Create accounts and configure hardware as part of on-boarding process
Partner closely with other teams across the organization to identify impactful business problems and translate them into analyses and actionable insights.
Manage database systems in cloud and non cloud environments; setup real-time application monitors, dashboards and alerts; analyze and develop capacity planning for database growth.
Develop cloud-based contact center applications that are reliable, scalable and responsive to the rapidly changing needs of our clients; lead phases of project across the software development lifecycle, from conception and requirements interpretation, through design, prototyping, coding, testing, deployment and support.
