Champion data-driven solutions as a Principal Product Manager for an AI service platform, leading the design of an intelligence layer that transforms customer interactions through innovative and efficient systems across channels.

Transform customer experiences by leading the AI-First Service Platform. Own core intelligence capabilities across multiple channels, ensuring seamless human-AI interactions, and design operations that drive efficiency and satisfaction.

Champion our AI service platform by optimizing customer interactions across voice, chat, and email. Own the systems that drive intelligent decision-making, enhancing service efficiency and user experience through data-driven strategies.

As a Senior Staff Product Designer on Gusto's Payments and Risk Platform, you will design seamless money movement experiences while ensuring safety against fraudulent activity. You will collaborate with cross-functional teams to set a bold vision and deliver high-impact features that improve Gusto's offerings.

Help us define an AI-first financial UX, leading design across Money and Risk. Drive product strategy, coach designers, and shape high-impact opportunities to empower small businesses with trustworthy financial solutions.