Lead strategic enrollment initiatives to enhance customer value, engagement, and outcomes. Drive participation in group benefits through collaboration, analytics, and team development, ensuring excellence in enrollment experiences for customers and partners.

Accelerate consumer centricity by leading CX strategies and insights, driving alignment across business and product teams, and fostering data-driven decisions to enhance overall consumer experience and satisfaction at scale.

Drive consumer satisfaction and loyalty by connecting CX insights to product strategies, enhancing team alignment, and leading innovation in experience delivery. Emphasize consumer-centric practices to implement measurable improvements at scale.

Transform strategic initiatives by collaborating with stakeholders to develop long-range plans, conduct analyses, and deliver actionable insights that shape enterprise-wide strategy and drive sustainable growth across the organization.

Lead technology strategy for enterprise risk management, partnering with risk leadership to drive platform innovation and operational excellence across ServiceNow Risk modules and related capabilities.