Champion the evolution of our support systems, optimizing Zendesk and Decagon to enhance customer and Specialist experiences while collaborating across teams to implement impactful changes.

Optimize and enhance support systems within Customer Operations & Support, leveraging Zendesk and Decagon expertise. Collaborate across teams to implement improvements that elevate both customer and Specialist experiences.

Join a team that's shaping the future of design through strategic research. Leverage your expertise to influence product direction, drive innovation, and tackle complex challenges in a collaborative environment focused on user needs and AI advancements.

Champion innovation by leveraging your research expertise to drive strategic insights, influence product direction, and enhance user experiences. Collaborate with cross-functional teams to tackle complex challenges and shape the future of design tooling.

Champion data-driven decision making by collaborating with cross-functional teams to define metrics, conduct experiments, and develop AI-powered tools that enhance product and business performance across various domains.