Tackle the administration and optimization of the enterprise ITSM platform, ensuring seamless operations, robust infrastructure, and compliance with security standards while supporting a critical Department of War initiative.

Lead the transformation of customer support in a dynamic IT environment, ensuring efficient service delivery, strategic oversight, and optimal user satisfaction across diverse locations while fostering continuous improvement and innovation.

Lead and innovate Tier I service desk operations by supervising agents, optimizing performance, and ensuring exceptional support for external users. Drive shifts performance, manage escalations, and enhance service quality through strategic project ownership.

Join us to empower user support as a Tier I Service Desk Agent, resolving IT incidents, guiding junior analysts, and enhancing service processes within a large, multi-security IT environment in a hybrid work setup.

Help us enhance cybersecurity by managing identity services and directory structures, supporting automated systems, and resolving complex access issues. You'll play a key role in ensuring secure and efficient user access across multiple security environments.