Join a team that's engineering and sustaining classified endpoint infrastructure, ensuring compliance and security across SIPRNet and JWICS. Drive automation, patch management, and incident resolution while leading innovative technology initiatives.

Lead the Quality Control Program for IT Customer Support Services, ensuring compliance with performance standards and driving continuous improvement through audits, data analysis, and corrective actions. Collaborate with stakeholders to enhance service delivery.

Drive the administration of a secure enterprise collaboration platform, ensuring seamless content management and user support for an agency. Manage Microsoft 365 tools while maintaining compliance, monitoring platform health, and enhancing user engagement.

Lead a team of specialists managing mobile communication devices for a government agency, overseeing user support, compliance, and vendor management while ensuring security and operational excellence across all mobile devices.

Optimize the escalation process in a hybrid role, facilitating effective handoffs between external users and internal resolver groups, analyzing trends to improve customer experience, and managing ticket resolution within critical service levels.