Innovate and own the design of a comprehensive contact center platform, integrating Amazon Connect with Salesforce to transform partner communication and enhance operational efficiency.

Drive strategic relationships with global retail leaders, empowering innovation and growth through AWS cloud technology while managing complex enterprise accounts and engaging senior executives.

Champion the execution of complex cross-functional programs to enhance customer service technology, driving a unified data architecture that empowers customer service teams with fast, reliable access to essential information.

Optimize detection and response strategies in a leading security team, driving AI and ML innovations to proactively address security threats across global infrastructure, while managing and mentoring a talented group of security engineers.

Transform the seller experience by leading comprehensive content and communication strategies. Oversee high-impact events and strategic initiatives while fostering collaboration across teams for enhanced seller engagement and satisfaction.