Unlock potential by driving customer success and relationships with enterprise-level nonprofit clients; enhance product adoption and satisfaction while identifying growth opportunities through strategic engagement and support initiatives.

Reimagine customer support leadership by scaling operations and driving AI integration in a global team. Shape metrics, coaching, and processes to enhance performance and customer experience across a growing organization.

Transform the global support organization by leading a team of 23, optimizing processes, and integrating AI technology, ensuring exceptional customer experiences and effective operational excellence across all tiers of support.

Lead a dynamic team driving growth in a mature B2B SaaS business while innovating towards an AI-native future, ensuring customer satisfaction and platform evolution through strategic vision and operational excellence.

Contribute to transformative growth as you lead a successful B2B SaaS platform, balancing operational excellence and innovation while ensuring customer satisfaction and driving forward an AI-native vision.