Lead the charge in developing a customer-centric Engagement Center, managing service teams to enhance agency owner support and customer experiences while driving continuous improvement and operational excellence.

Pioneer exemplary financial leadership by building a high-performing accounting team. Ensure the integrity and accuracy of financial reporting, establish solid internal controls, and prepare for rapid growth and potential IPO readiness.

Optimize the Agent Ecosystem by owning product strategy, enhancing agent interactions, and driving their business success through innovative technology. Collaborate across teams to build effective tools that streamline agent workflows and customer engagement.

Elevate engagement center operations by leading, innovating, and building a high-performing service team that delivers exceptional customer experiences while driving continuous improvement in satisfaction and efficiency.

Redefine the agent experience by owning the product strategy for the Agent Ecosystem. Collaborate with stakeholders to enhance workflows, improve customer engagement, and drive measurable outcomes for agents' business success.