Lead Client Success and Growth Across CareATC's West RegionRemote | Full-Time | $180,000-$220,000 Base | Extensive Travel
About the JobWe're seeking an experienced client success leader to oversee CareATC's West region and make client relationships a continued driver of retention and growth.
You'll lead a team of Client Success Directors and Associate Client Success Directors, provide strategic oversight across a significant portfolio of employer clients, and build trusted relationships with key decision-makers. You'll also identify opportunities to expand existing accounts and share responsibility for zone financial outcomes alongside Medical and Operational leadership.
What You'll Do- Lead and develop a team of Client Success Directors and Associate Client Success Directors
- Drive client retention, satisfaction, and account growth across the West region
- Build and strengthen relationships with executive-level client stakeholders and key decision-makers
- Develop strategic account plans based on client needs, business priorities, and growth opportunities
- Identify and advance opportunities to expand existing relationships through additional services and solutions
- Establish clear performance expectations and accountability across the Client Success team
- Partner across Medical, Operations, Growth, Marketing, and other teams to deliver exceptional client outcomes
- Collaborate with zone leadership to support financial performance and broader business objectives
- Navigate complex client challenges and develop solutions that strengthen long-term partnerships
What You'll Bring- Bachelor's degree in Business Administration or a related field required; MBA preferred
- 5+ years of successful sales, client success, account management, or related business experience
- Demonstrated success leading and developing teams of professionals
- Proven experience growing an existing book of business through upselling, expanded services, or strategic account growth
- Strong business acumen with the ability to connect client strategy to commercial and financial outcomes
- Ability to build trusted relationships with and influence senior and executive-level decision-makers
- Strong leadership, communication, presentation, and problem-solving skills
- Healthcare industry knowledge or experience strongly preferred
- Ability to operate autonomously in a dynamic, multi-state environment
- Ability to travel extensively, including overnight travel and occasional evening or weekend commitments
The CareATCCore4Committed • Optimistic • Reliable • Empathetic
Ready to Make a Meaningful Impact?If you're ready to lead a high-performing Client Success team, strengthen strategic partnerships, and drive meaningful growth across CareATC's client portfolio, we encourage you to apply.
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