As a Market Delivery Supervisor, you'll be the driving force behind the seamless operation of our delivery services, leading a team that ensures our customers receive exceptional service. By managing the productivity of our local Lowe's associates, you directly affect the efficiency of our supply chain. From managing daily tasks to surpassing major milestones, every delivery you oversee will reflect our commitment to our customers and communities.
In this role, you'll use your leadership and communication skills to manage, coach, and train our Cross-Dock Terminal (XDT) Lowe's associates. You'll handle inventory flow, manage associate schedules and tasks, and resolve customer escalations. Other integral parts of your role include resolving same-day delivery issues and building a positive team environment.
Key Responsibilities- Manage a market-based team, overseeing delivery operations, performance management, and analyzing call metrics for process improvements.
- Interview, hire, and train associates on Home Delivery processes and systems.
- Motivate and manage associates daily, creating and promoting daily schedules.
- Communicate with customers on escalated issues, lead problem-solving efforts, and enhance customer delivery experiences.
- Solve problems, audit the business, identify trends, and collaborate with third-party delivery providers for world-class experiences.
- Utilize Warehouse Management System (WMS) for inventory reconciliation and audits.
- Lead and influence others to deliver business results, applying knowledge of Home Delivery Operations and Call Center processes.
- Interact with third-party logistics service providers, Lowe's Supply Chain teams, distribution nodes, and store operations to support operational excellence.
- Demonstrate effective problem-solving, change leadership, and team orientation skills.
- Communicate Delivery successes, opportunities, and recommended solutions regularly to improve experiences.
- Maintain continuous dialogue with third-party logistics vendor partners to address and resolve claims and complaints related to In-Home Customer Delivery experiences.
- Engage with the warehouse, supporting associate engagement, inventory management, and warehouse operations.
Minimum Qualifications- 5 Years of supply chain leadership experience and high school diploma or GED
Preferred Qualifications- 2 years of supply chain leadership experience
- Bachelor's Degree in Operations, Supply Chain, or related field
Pay Range: $70,800.00 - $118,300.00 annually
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
Associate Benefits (https://talent.lowes.com/us/en/joining-our-team)
- Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.
- Health, Dental and Vision insurance
- Life and Disability insurance
- Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
- Flexible spending and health savings accounts
- 401(k) Retirement account with company match
- Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
- Education support programs, including tuition assistance and trade skills scholarships
- Business Travel Accident insurance
- Maternity and Parental leave
- Adoption assistance
- Lowe's Associate Discount and broad discount platform
- Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards
