Jones Lang LaSalle Incorporated

Workplace Facility Manager

Jones Lang LaSalle Incorporated • $118K — $128K *
Boston, MA 02115In-Person
Real Estate & Construction
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Facilities Management, Hospitality Management, or a related field, or equivalent experience
  • Minimum 8 years of facility management experience in corporate, third-party, or consulting settings
  • At least 5 years in food services or hospitality with a focus on customer service
  • Effective matrix management of diverse teams across multiple locations
  • Strong verbal and written communication skills for senior stakeholder engagement
  • Proficient in MS Office, MS SharePoint, and CMMS
  • Experience in managing budgets, vendor contracts, and financial analysis

Responsibilities

  • Oversee facilities operations including building systems and vendor management
  • Manage operating and capital expense budgets, and prepare financial reports
  • Lead reception services while engaging with the client organization
  • Manage regional service delivery team's performance and professional development
  • Coordinate tenant requirements and ensure service requests are addressed
  • Implement strategic projects and management plans in collaboration with leadership
  • Provide regular reporting and focus on continuous improvement initiatives

Benefits

  • 401(k) plan with matching contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay
Full Job Description
What this job involves

The Workplace Facilities Manager serves as the primary point of contact for integrated facilities management operations and workplace experience services for a key client account. This client-facing leadership role combines strategic facility operations with exceptional workplace experience delivery, managing everything from building systems and vendor relationships to reception programming and customer service. Leading a regional service delivery team, you'll collaborate closely with senior stakeholders to create productive, engaging workplace environments while ensuring operational excellence and fiscal responsibility across a multi-site portfolio.

Your day-to-day tasks will include
  • Overseeing all facilities operations including hard and soft services, building systems, vendor management, and compliance with client policies and safety regulations across multiple sites
  • Developing and managing operating and capital expense budgets, preparing monthly/quarterly/annual variance reports, and implementing cost-reduction initiatives
  • Leading reception services while collaborating with all levels of the client organization
  • Managing the performance, staffing, and professional development of regional service delivery teams
  • Coordinating tenant requirements and service requests to ensure timely resolution and high satisfaction levels
  • Implementing short and long-term strategic projects, annual management plans, and key performance indicators in partnership with Account Managers and Regional FM leadership
  • Providing regular reporting to client stakeholders and engaging in continuous improvement through business intelligence and best practices

Required Qualifications
  • Bachelor's degree in Facilities Management, Hospitality Management, or related field, or equivalent work experience with management/technical emphasis
  • Minimum 8 years of industry experience in corporate facilities, third-party service provider, or consulting environments
  • Minimum 5 years of food services or hospitality experience with demonstrated customer service excellence
  • Proven ability to matrix manage technical and administrative staff across multiple locations with strong leadership and supervisory skills
  • Excellent verbal and written communication skills with ability to present effectively to senior stakeholders and client leadership
  • Proficiency in MS Office Suite (Word, Excel, PowerPoint), MS SharePoint, and CMMS (Computerized Maintenance Management Systems)
  • Demonstrated experience managing operating budgets, vendor contracts, and financial reporting with strong analytical capabilities

Preferred Qualifications
  • MBA or advanced degree in business, facilities management, or related field
  • Experience in hospitality, customer service industries, or integrated workplace services delivery
  • Knowledge of real estate operations, telecommunications, furniture systems, accounting principles, and building systems
  • Previous experience in matrix management organizations with ability to influence without direct authority
  • Track record of implementing innovative workplace programs and leading change management initiatives
  • Strong belief in teamwork and collaborative work style with ability to thrive in dynamic, fast-paced environments


This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

118,000.00 - 128,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site -Boston, MA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay


At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Accepting applications on an ongoing basis until candidate identified.

About Jones Lang LaSalle Incorporated

Jones Lang LaSalle is a financial and professional services firm that specializes in commercial real estate services and investment management. Its services include: tenant representation for organizations that lease office, industrial and retail spaces; consulting, which supports companies to develop workplace strategies such as occupancy planning, relocations, and energy and environmental sustainability initiatives; project and development services to manage ground-up creation, building construction, and major interior renovations; capital markets and real estate investment banking, which helps organizations buy and sell properties, and improve the financial impact of their real estate; facilities management for a variety of properties including office towers, retail and exhibition centers, and government, collegiate and industrial complexes; property management services, that provide on-site administration to help owners of office, industrial, retail and specialty properties reduce costs and enhance their property values; and valuations that provide impartial assessments of real estate worth through more than 200 corporate offices in 70 countries. Jones Lang LaSalle was formed by the merger of Jones Lang Wootton, a British firm with origins dating back to 1783, and LaSalle Partners, an American company formed from a predecessor launched in 1968. Jones Lang Wootton opened its first US office in New York in 1975. In 1997, the initial public offering was completed by LaSalle Partners for the company's common stock in the market.

Jones Lang LaSalle Incorporated Careers

Join the dynamic team at Jones Lang LaSalle Incorporated (JLL), a global leader in real estate services, where your career journey is just as important as the professional milestones you aim to achieve. At JLL, we offer more than just job opportunities; we provide a platform for growth, innovation, and leadership in an industry that shapes the world around us.

Work You’ll Do

At JLL, you will be part of a culture that prizes diversity, teamwork, and forward-thinking. Whether you are looking for a full-time position or an internship, JLL offers a variety of roles that cater to your professional skills and personal development goals. Our team is composed of the brightest minds in real estate, providing you with unparalleled mentorship and networking opportunities that foster career advancement.

Innovate and Lead

Embrace the opportunity to lead projects that redefine the real estate landscape, leveraging JLL’s global scale and deep industry expertise. Our commitment to innovation is evident in every strategy we implement and every building we manage. By joining our team, you will collaborate with professionals who are eager to share their knowledge and push the boundaries of what is possible in real estate.

Professional Growth and Development

JLL is dedicated to the professional growth of its employees. We offer robust training programs, including leadership development and diversity training, to ensure you are equipped for success. Our benefits extend beyond the basics, encompassing health, wellness, and financial planning to support you and your family at all stages of life.

Explore Job Opportunities

JLL is continuously expanding, and we are hiring across multiple disciplines. Explore positions that match your skills and interests in areas such as property management, sustainability, financial analysis, and more. We look for driven, curious, and innovative team players who are ready to make an impact.

Internship Programs

Kickstart your career with a JLL internship. Gain hands-on experience, build your resume, and make invaluable industry connections. Our internships provide a deep dive into the real estate sector, allowing you to apply academic learning to real-world challenges.

Join Our Team

Ready to advance your career at Jones Lang LaSalle Incorporated? Search open positions, read about our employment benefits, and prepare your resume. The interview process at JLL not only assesses your fit for the company but also ensures our culture aligns with your career aspirations.

Stay Connected

Keep up to date with the latest from JLL Careers by subscribing to our job alert emails. Receive personalized updates that align with your career preferences and learn about new opportunities in real-time.

Networking and Industry Leadership

At JLL, networking doesn’t end with your hire date. Continue to connect with leaders and peers through our various professional networks and community engagement initiatives. Lead the way in industry discussions, participate in global conferences, and contribute to innovative solutions that drive the future of real estate. At Jones Lang LaSalle Incorporated, we don’t just offer jobs—we offer careers that make a difference. Join us in shaping the future of real estate, one innovation at a time.
Learn more about Jones Lang LaSalle Incorporated
Size
98,000 employees
Market Cap
$7.4 billion
Industry
Real Estate & Construction
Net Income
$402.5 million
Founded
1783
5 Year Trend
+8.3%
Revenue
$16.5 billion
NASDAQ
JLL
* Ladders Estimates

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