About the Role:
As a CBRE Experience Services Senior Consultant, you will be responsible for the creation, implementation, and continuous improvement of Workplace Experience programs. You will leverage your expertise to enhance client and visitor satisfaction, drive operational efficiency, and lead innovative solutions within the function.
What You'll Do:
• Identify and implement new methods to improve individual and department objectives
• Develop and execute strategic workplace experience programs to enhance client and visitor satisfaction
• Collect, analyze, and interpret data related to workplace experience, including visitor feedback, service usage, and operational efficiency
• Track and report on performance indicators related to customer service and workplace experience
• Collaborate with IT and other departments to ensure relevant resources are available to achieve client goals
• Coach and mentor team members to develop in-depth knowledge and expertise within the function
• Solving unique problems using both standard and innovative solutions with a broad impact on the business
• Lead by example and model behaviors consistent with CBRE RISE values
• Develop and maintain strong client relationships, negotiate and resolve conflicting priorities
• Apply advanced knowledge to seek and develop new, better methods for accomplishing both individual and department objective
What You'll Need:
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
Bachelor's Degree preferred with 8-10 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered
Proven ability to develop and implement strategic workplace experience programs
Strong analytical skills with the ability to collect, analyze, and interpret data
Excellent communication and interpersonal skills to build and maintain client relationships
Experience in coaching and mentoring team members to develop their expertise Innovative mindset with the ability to think beyond existing solutions and solve unique problems In-depth knowledge of Microsoft Office products, including Word, Excel, and Outlook
Strong organizational skills with an advanced inquisitive mindset
Ability to work within broad guidelines and policies to achieve team and departmental objectives
Host
Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.
Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host's scalable product suite includes concierge-quality services provided by talented CBRE "hosts"; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.
The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.
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