What you\'ll do: Responsibilities
What you can expect on a typical day: - Configuration of the WorkForce Suite (Time, Absence, Scheduling, Integrations, etc.) according to the client\'s business requirements using various tools including scripting and logic.
- Lead and participate in business requirements gathering and refinement with the client through meetings and client workshops. This includes creating and maintaining the business requirement documents (BRD), noticeable use cases and process diagrams.
- Comprehension of the WorkForce Suite Product configuration requirements (i.e., correct naming conventions and how this impacts the database, customizing templates, troubleshoot settings, proper sequence of product setting and implementation)
- You will analyze existing systems, interface requirements, and business processes. You will incorporate new processes, tools, and approaches when recommending and implementing the WorkForce Suite solution.
- Understand the project scope and implementation approach while identifying and escalating out of scope requirements to key stakeholders
- Guide complex issues including administrative and configuration challenges
- Communicate roadblocks and seek out guidance in a timely manner
- Create complex formulas that leverage mathematical and/or programming skills
- Perform unit and system testing of configured application and ensure test cases pass as described by their requirements
- Create exceptional onboarding experience for each product or service implementation. You\'ll help clients develop the skills and confidence to use our products with ease through your expertise and relationship-building.
- You will manage multiple projects simultaneously, ensuring timely delivery, quality, and customer satisfaction. You can identify and prioritize project tasks, allocate resources, and track progress against project milestones.
TO SUCCEED IN THIS ROLE: Requirements
Education and Certifications:- Post-secondary education or related business experience.
- IT certification or technical background.
Requirements and Expertise:- 4-6 years experience in WorkForce Management software implementations.
- Minimum 3-5 years experience with programming language, preferably JavaScript and/or SQL.
- Experience implementing or training on a packaged software system or highly complex internally developed application.
- Intermediate to advanced Microsoft Office skills with a strong emphasis on Excel.
- Understand waterfall and agile methodologies, frameworks, and practices in a services delivery role.
- Ability to work on multiple time-sensitive projects and follow-up items simultaneously.
- Familiarity with report writers, such as Crystal Reports, Cognos, Actuate, etc.
- Ability to travel up to 5-10%.
*For Quebec candidates:ADP Canada operates across Canada and in multiple international markets.
Proficiency in French (spoken and written) is required for this position.
This position also involves duties that require regular use of English, in addition to French. In particular:
- Regular communication with clients, suppliers, partners, or stakeholders located outside Québec
- Collaboration with internal teams or functions based outside Québec where English is the primary language of communication
- Participating in meetings, presentations, and discussions conducted in English with national or global stakeholders
Based on the responsibilities of the role, proficiency in English (speaking, reading, writing) is required, as these duties are integral to the position and cannot be reassigned within the team. In Québec, the Company limits positions requiring English and only requires it where necessary for the employee\'s duties.
BONUS POINTS FOR THESE: Preferred Qualifications- Strong comprehension of Workforce Software implementation principles and lifecycles.
- Demonstrates technical aptitude to learn quickly and adapts to new circumstances.
- Ability to work on a dynamic, client-focused team and establish excellent working relationships.
- Familiarity with or background in time and labour management.
- Experience providing application support for complex software systems.
