Lowe’s

Workforce Management Lead - Labor Optimization

Lowe’s$90K — $120K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High school diploma or GED, or equivalent years of experience.
  • 3 years in workforce management/planning within retail.
  • 2 years experience with Microsoft Excel and PowerPoint, or equivalent tools.
  • Bachelor's degree preferred; Master's degree in relevant fields is a plus.
  • Proficient in data analysis and visualization tools (e.g., Tableau, Power BI).
  • Experience with SQL for data querying beneficial.

Responsibilities

  • Identify opportunities for cost savings and improve labor management.
  • Prepare presentations with insights for executive leadership.
  • Lead cross-functional teams to implement workforce management strategies.
  • Act as a subject-matter expert on workforce management trends.
  • Work independently to align staffing with evolving business needs.
  • Oversee projects focused on store organizational design and productivity validation.
  • Analyze labor allocation using complex models for executive recommendations.

Benefits

  • Access to ongoing training and professional development programs.
  • Opportunities for advancement within the large network of stores.
  • Flexible work environment encouraging creative thinking.
  • Collaboration with diverse teams and cross-functional leaders.
Full Job Description
Your Impact

The primary purpose of this role is to manage the day-to-day operations of Lowe's workforce management programs. This includes all aspects of financial planning for a multi-billion dollar expense, creating a store organizational design to deliver on strategic efforts, and managing WFM software applications to ensure stores are staffed to provide great customer experiences across 1,700+ stores.

The successful candidate will be a creative thinker with a strong bias toward action and the ability to collaborate cross functionally. This role requires a self-starter with strong analytical and problem-solving skills.

What You Will Do
  • Recommends areas of opportunity for expense control and labor optimization to inform workforce management decisions made by business leaders in various functions.
  • Delivers informed insights to key stakeholders on higher-impact, higher-visibility projects. Role will prepare presentation materials for executive leadership, identifying actionable insights and recommendations.
  • Facilitates the implementation of strategic workforce management programs, leading cross-functional project teams to drive work to completion. Delivers project solutions to ensure that scheduling, employee self-service, timekeeping, absenteeism, workforce analytics, and labor scheduling are optimized to meet Lowe's long-term goals.
  • Serves as a thought leader in terms of workforce management subject-matter expertise at Lowe's, incorporating industry trends to shape the organization's needs and capabilities of tomorrow.
  • Works autonomously to navigate the organization with little guidance to represent evolving workforce management needs, staffing capabilities, and roadmap initiatives. Collaborates cross-functionally in regards to financial planning and/or technology solutions to provide insight into the best utilization of business resources.
  • Accountable for major projects involving store organizational design, scalability of key positions, labor optimization tests, and business case validation for productivity initiatives.
  • Oversees in-depth analysis on labor allocation, including use of complex statistical models, engineered labor standards, and field operations input to develop recommendations for executive leadership.
  • Liaison for Staffing department, IT, and WFM software vendors. Role is empowered to navigate through the organization and leverage their experience to drive workforce management technology advancements.
  • Manages, tracks and determines root causes related to technical issues. Leverages strong analytical abilities to identify areas of opportunity and quickly move to solution design and deployment. Seen as the "go to" expert to provide expertise and simplify complex workforce management technical scenarios.


Minimum Qualifications
  • High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
  • 3 Years Experience related to workforce management/workforce planning in a Retail setting
  • 2 years experience using Microsoft Excel and PowerPoint, or comparable product (e.g. Google Sheets, Slides, etc.)


Preferred Skills/Education
  • Bachelor's degree
  • Master's degree
  • Operations Management, Industrial Engineering, Finance, or a related field
  • Master's in Business Administration or a related field
  • 2 years experience using business analysis and data visualization tools (e.g. Tableau, Qlik, Power BI, etc.) to perform analysis
  • 1 Year Experience using SQL to query and combine data from multiple sources
  • Excellent communication skills and ability to work in a team
  • Ability to problem solve creatively and learn quickly
  • Ability to manage tight deadlines, effectively prioritize efforts and achieve results in a fast-paced, dynamic environment

#LI-81BMAT

About Lowe’s

Lowe's Careers

Joining Lowe's means becoming part of a team that is committed to fostering an environment of growth, innovation, and leadership. As one of the leading home improvement companies, Lowe's offers unparalleled job opportunities and a culture that values diversity and professional development. Work You'll Do At Lowe's, your work will directly impact our mission to help people love where they live. Whether you're involved in the direct sales process, product development, or customer service, your role will contribute to our industry-leading standards. Transform Your Career Leverage your skills and drive in a position that empowers you to lead projects and initiatives that redefine the retail experience. Lowe's is at the forefront of the industry, combining retail, technology, and customer service to create unique experiences for consumers. Join a team of dedicated professionals who are there to support your career aspirations and help you grow both personally and professionally. With over 300,000 team members, Lowe's is a place where you can cultivate a career filled with innovation and opportunities. Lowe's Professional Growth and Opportunities We are committed to the professional growth of every team member. Lowe's offers a variety of career paths and opportunities for advancement, including leadership roles in numerous departments. Whether you're seeking a part-time position or a full-time career, Lowe's provides the training and resources needed to advance and excel. Internship Programs Start your career with Lowe's through our dynamic internship programs. These opportunities provide hands-on experience and a chance to engage in meaningful work that impacts our business. Interns at Lowe's gain invaluable skills, work alongside experienced professionals, and are considered for full-time positions upon successful completion of the program. Benefits and Culture Lowe's is dedicated to maintaining a culture that promotes diversity and inclusion. We offer a comprehensive benefits package that supports the health, well-being, and financial security of our employees and their families. Benefits include health insurance, retirement plans, and employee discounts, among others. Networking and Innovation Stay connected and ahead in your career through Lowe's commitment to innovation and networking. Our team members have access to cutting-edge technology and are encouraged to think outside the box to solve challenges. Networking within the company is supported through various groups and initiatives, fostering connections that can lead to career advancement. Join Our Team Explore the job opportunities at Lowe's that match your skills and interests. We are always looking for passionate, curious, and solution-driven team players. Start your journey with Lowe's today and be part of a company that values hard work and dedication. Stay Up to Date Keep informed with the latest in career tips, company news, and industry insights—all from the people who work at Lowe's. Our careers blog provides valuable content that can help you navigate your professional journey. Job Alert Emails Customize your subscription to receive job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Lowe's. SEARCH LOWE'S JOBS At Lowe's, your career is in your hands. Build it with us and be part of a team that is changing the future of retail.
Learn more about Lowe’s
Size
200,000 employees
Market Cap
$120.3 billion
Industry
Net Income
$5.8 billion
Founded
1946
5 Year Trend
+8.2%
Revenue
$89.5 billion
NASDAQ

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