The Workforce Management Lead applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, talent management, diversity and human resource compliance). The Workforce Management Lead works on problems of diverse scope and complexity ranging from moderate to substantial.
CenterWell Pharmacy is looking for a technical and strategic Workforce Capacity Planning Lead to lead forecasting excellence and workforce planning performance within a key business unit. This role is ideal for a data-driven leader who combines deep analytical expertise with people leadership and experience with modernizing workforce planning.
You will oversee forecasting strategy end-to-end while leading a small team (2–3 direct reports) and partnering with Operations and Finance. We are looking for hands-on proficiency in advanced analytics, data engineering concepts, and visualization tools to enhance forecasting accuracy, scalability, and insight generation.
Key Responsibilities
Forecasting Strategy & Ownership
Own end-to-end forecasting and workforce capacity planning for an assigned business unit
Develop and maintain short-term and long-range forecasts aligned with operational and financial plans
Ensure alignment across demand forecasts, staffing strategies, and financial targets
Define and continuously improve forecasting methodologies, assumptions, and governance
Technical & Analytical Leadership
Design and implement advanced forecasting models using modern analytical tools and techniques
Leverage Python and ETL tools to build, automate, and scale data pipelines and forecasting processes
Utilize Power BI, Tableau, or similar platforms to deliver actionable, executive-ready insights
Evaluate and introduce new tools, technologies, and analytics capabilities to modernize workforce planning
Performance Management & Insight Delivery
Monitor forecast accuracy, bias, and capacity plan feasibility; proactively mitigate risk
Lead performance reviews and present insights to senior and executive leadership
Translate complex data into clear recommendations that drive operational and financial outcomes
Maintain strong documentation, controls, and performance tracking standards
People Leadership
Manage a team of 2–3 Analyst/Senior Analyst
Set clear expectations for analytical rigor, quality, and accountability
Provide mentorship to enhance technical and business acumen across the team
Foster a culture of continuous improvement and innovation
Cross-Functional Partnership
Be a strategic partner to Operations and Finance leadership
Influence decision-making by framing trade-offs, risks, and opportunities
Ensure workforce strategies support broader business objectives and service commitments
Success in This Role
In this position, you will:
Deliver measurable improvements in forecast accuracy, bias reduction, and planning effectiveness
Modernize forecasting processes through automation and advanced analytics
Build scalable, sustainable data and reporting solutions
Develop a high-performing, technically strong team
Serve as a trusted advisor to business leaders
Use your skills to make an impact
Required Qualifications
8 or more years of experience in workforce planning, forecasting, analytics, or related discipline
Proven experience building and owning forecasting models in complex environments
Strong hands-on proficiency in: Python (data analysis, modeling, automation) and Data visualization tools (Power BI, Tableau, or similar)
Experience with ETL processes and data pipeline development
Demonstrated experience leading a small team
Strong communication skills with experience presenting to senior leadership
Preferred Qualifications
Bachelor’s degree in Analytics, Data Science, Business, Finance, or related field
Experience in healthcare, pharmacy, or contact center operations
Familiarity with workforce management systems (e.g., NICE, Aspect, Verint, etc.)
Experience with cloud data platforms or modern analytics ecosystems (e.g., Azure, Snowflake)
Background in statistical modeling, machine learning, or advanced forecasting techniques
Additional Information
Work Style: Remote
Work at Home/Remote Requirements
To ensure Hybrid Office/Home associates ability to work effectively, the self-provided internet service of Hybrid Office/Home associates must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership
Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense
Humana will provide Home or Hybrid Home/Office associates with telephone and computer equipment appropriate to meet the business requirements for their position/job
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
HireVue Statement: As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
Work at Home Requirements
To ensure Home or Hybrid Home/Office employees ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$104,000 - $143,000 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, Humana) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
