This position supports our workers' compensation line of business and is hybrid, reporting to our Carmel IN office location approximately two days per month.

The primary responsibility of the Claim Supervisor is to provide leadership that supports the Company's ecovery® Return to Wellness business model and leads to better outcomes for our injured workers and insureds. The Claim Supervisor performs all the necessary duties to profitably and effectively manage their Claim Unit, which includes ensuring meaningful professional development plans for their team members and ensuring that their team members effectively execute their day-to-day responsibilities in accordance with the Company's claim business model and protocols. This position is also responsible for leadership that results in their unit meeting all financial and operational goals to support the Company's business plan and objectives.

What you'll do:

• 25% - Executes leadership functions for the claim unit; provides guidance and direction to the unit on the Company's ecovery® Return to Wellness philosophy, jurisdictional legal requirements, claim procedures, and Company policy and standards. Assists with developing and executing strategic and operational objectives for the Region and the Claim Department.
• 25% - Actively supervises the day-to-day operations of the claim's unit. Maintains appropriate claims on diary and reviews files to provide meaningful direction on claim management and resolution strategies that lead to better outcomes. Reviews settlement worksheets on a timely basis and provides settlement authority in accordance with the Company's settlement philosophy and within established authority levels; makes recommendations and escalates settlement requests above authority to Claim Manager. Reviews reserve worksheets on a timely basis and approves or makes adjustments as necessary; coaches team members on exposure recognition and appropriate reserving practices. Escalates reserve recommendations above authority to Regional Claim Manager/Director.
• 20% - Provides guidance, support and growth opportunities to staff. Ensures that each team member has a meaningful professional development plan that supports the team member's career goals. Manages the achievement of performance objectives for all direct reports; provides frequent feedback and meets with direct reports on a regular basis for meaningful coaching discussions on all aspects of the team member's performance and development. Conducts meaningful annual performance reviews on a timely basis and makes salary adjustment recommendations in accordance with the Company's salary administration plan. Effectively manages the progressive discipline process, including potential termination of a team member, in collaboration with Human Resources and appropriate members of the management team. Participates in interviewing and hiring of new staff and facilitates or conducts effective onboarding and orientation for new team members; coordinates formal training programs; assigns staff to special projects and oversees workflow and workload of staff.
• 5% - Assists in planning regular training programs to enhance technical, business and interpersonal skills of staff; communicates training opportunities to other departments.
• 5% - Visits agents and policyholders as needed for education, marketing, claim review or stewardship purposes. Assists team members with planning for and executing effective agency and policyholder visits.
• 5% - Reviews and takes appropriate action on monthly reports, performance metrics and results, including the QA; evaluates and reports monthly unit results, making recommendations and adjustments when necessary.
• 5% - Facilitates and creates a team environment within the unit and with other departments; runs regular unit meetings, attends monthly large/adverse account review meetings and/or Inova meetings, as appropriate, to ensure effective communication between team members and disciplines.
• 5% - Identifies and coordinates external presentations that provide the Company with positive public relations.
• 5% - Participates in a wide variety of special projects.

What we're looking for:

• Bachelor's degree in business, insurance or related field required; five years of progressive experience in claims or claims management; workers compensation experience required; prefer CPCU or other advanced certification. Eight years of progressive claims experience can replace the bachelor's degree requirement.
• Ability to attend insurance and industry/business functions to promote and present a positive image of the Company; ability to participate in presentations to potential clients/agents; ability to travel as necessitated by business needs.
• Proficiency in Microsoft Office computer applications; ability to learn new computer software applications.
• Advanced analytical ability: ability to analyze and interpret information to make well-informed decisions regarding claim handling strategies.
• Attention to detail in processing information, establishing priorities and meeting deadlines.
• Solid analytical and problem-solving skills including formulating logical and objective conclusions; the ability to think strategically.
• Ability to assess the urgency and importance of a situation and take appropriate action.
• Leadership ability with sound technical skills, analytical and problem-solving ability, high ethical standards, good judgment and ability to effectively supervise staff.
• Ability to communicate effectively and professionally both verbally and in writing with various constituencies and at all levels, internally and externally.

#LI-Hybrid

We are committed to providing a dynamic and inclusive environment where everyone can do their best work and grow personally and professionally.

For that reason, we partner with The Predictive Index (PI) - an organization equally committed to improving the working lives of people, to help us hire the best talent by providing additional insight about one's work style.

The position you applied to requires completion of two assessments prior to being scheduled to interview with a hiring manager. A Talent Acquisition team member may review your application and contact you before the assessment is complete. These assessments are Behavioral and Cognitive, and each assessment takes less than 12 minutes to complete.

After submitting your application, you will receive two emails from The Predictive Index inviting you to complete each of these assessments (please check your SPAM or Junk email folder if you do not see these emails in your inbox).

Note: If you already completed the assessments as part of an application with us, we may have results on file and you may not receive the emails inviting you to take the assessments. If you are moving forward in the process, a Talent Acquisition team member will confirm if we already have your assessment results.

Position Salary Range
$76,208.00 - $125,756.00The salary range displayed represents the entirety of the pay grade for this position. Most candidates will start in the bottom half of the range. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have, your location and comparison to other team members already in this role.

Build your career with us and enjoy access to a best-in-class benefits program.