Qualifications

• Experience in customer service or support, preferably in live chat.
• Outstanding written communication skills with excellent grammar.
• Fast and accurate typing skills; capable of handling multiple chats.
• Strong problem-solving abilities and calmness under pressure.
• High empathy and a passion for assisting others.
• Self-motivated and disciplined, proficient in remote work.
• Familiarity with standard office software and CRM systems is beneficial.
• Dedicated workspace and reliable internet connection required.
• Healthcare or managed care industry experience is a plus.

Responsibilities

• Respond promptly and professionally to live chat inquiries.
• Provide accurate information on healthcare services and benefits.
• Assist members with service navigation and policy questions.
• Escalate complex cases while ensuring member satisfaction.
• Maintain detailed records of all member interactions in CRM.
• Adhere to policies and regulations for member confidentiality.
• Collaborate with team members for optimal service performance.
• Meet performance targets for response times and member satisfaction.

Benefits

• Full-time remote work opportunity.
• Professional development and training available.
• Collaborative team environment with support from various departments.
• Flexible working arrangements to accommodate personal commitments.