Please review the following job description:In CSBB at Truist, our focus in digital, client experience & marketing is delivering seamless, personalized and empowered experiences that attract & strengthen relationships and build client trust. The objective of this role is to activate that vision across our enterprise channels and platforms to achieve strategic business objectives. This role combines strong digital product management, strategic planning & cross-functional collaboration skills to clarify business strategies and develop execution plans to drive distinctive value for clients, teammates & stakeholders.
Essential Duties & Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
• Opportunity Assessment: Lead analysis of strategic business objectives, client insights, competitive landscape, and capability gaps to identify opportunities to advance our platform capabilities & connected channel experiences
• Strategic Planning: Translate strategic objectives into actionable execution plans to achieve business goals. Structure, facilitate & drive collaborative strategy engagements with cross-functional business, channel, platform, experience & technology partners
• Initiative Definition: Formulate new client-centered experience and platform initiatives to address strategic opportunities across digital channels
• Business Case Development: Partner cross-functionally to develop initiative business cases, evaluating scope, investment requirements and financial impacts to evaluate projects, prioritize roadmaps and secure funding
• Strategy Integration: Operationalize the digital business strategy across the organization. Ensure that the initiative portfolio, platform roadmaps, key performance measures & operating model processes align to advance performance and accelerate strategic progress. Identify and address opportunities to elevate experience platform management leadership, practice & disciplines
• Partnerships & Communication: Develop partnerships within DCXM and across partner organizations to advance the strategic objectives. Develop content that aligns our strategic narrative and storytelling for teammates, partners and executive stakeholders, including operating council, board of directors, and investors
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Bachelor’s degree in Business, or equivalent education and related training or experience to include 8+ years of experience in positions that carry increasing levels of responsibility, including experience in digital product management, client experience strategy or business consulting
• Critical-thinking skills; ability to break-down large, abstract problems or questions into sub-components and develop comprehensive and cohesive recommendations, with supporting data/rationale
• Excellent communication skills (written and verbal), with advanced proficiency with MS Office tools (PowerPoint, Word)
• Analytical skills; proficiency in leveraging data to measure business & channel performance, discover insights, and drive fact-based decision-making (Excel, Tableau)
• Strong cross-functional collaboration & facilitation skills; ability to design, structure & lead productive and efficient working sessions to develop viable plans
• Excellent interpersonal skills, ability to engage with stakeholders at all levels in an organization
Preferred Qualifications:
• Master’s degree in Business Administration, or equivalent
• Experience in channel strategy, design thinking & strategic planning roles
• Experience in digital product management on client-facing & employee platforms
• Knowledge / training in agile software delivery & portfolio management; organizational development & change management
• Proven ability to collaborate across organizational silos
• Ability to think strategically while delivering tactically
• Deep knowledge of consumer / small business / direct banking
• Strong executive presence and communication skills
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit . Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
