Johnson & Johnson

WFM Analyst

Johnson & Johnson$79K — $127K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor’s degree in Business, Operations, Analytics, Supply Chain, Finance, or a related field required.
  • 2-4 years of relevant experience in workforce management or analytical roles.
  • Proficiency in data analysis tools like Excel and workforce planning systems.
  • Experience preparing clear reports and presentations for stakeholders.
  • Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

  • Analyze workforce demand, capacity, and productivity data to support planning activities.
  • Develop and maintain workforce models, forecasts, and staffing scenarios.
  • Monitor KPIs related to labor utilization and service levels.
  • Prepare regular reports and dashboards for business partners.
  • Identify trends and improvement opportunities in workforce performance.
  • Collaborate with operations, finance, HR, and planning teams for decision-making.
  • Support continuous improvement initiatives by evaluating process effectiveness.

Benefits

  • Hybrid work model with flexibility in work locations.
  • Opportunities for professional growth through continuous improvement initiatives.
  • Involvement in a critical transition to a standalone orthopedics company, enhancing career prospects.
  • Access to comprehensive wellness, career, and life journey support.
  • Potential exposure to cutting-edge methodologies in workforce planning and analytics.
Full Job Description

Job Function:

Customer Management

Job Sub Function:

Customer Service Operations

Job Category:

Professional

All Job Posting Locations:

Palm Beach Gardens, Florida, United States of America, Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America, West Chester, Pennsylvania, United States of America

Job Description:

DePuy Synthes is recruiting for aWFM Analyst; this Hybrid position will be in Raynham, MA (USA). Alternate Hybrid locations may be considered at Raritan, NJ (USA), West Chester, PA (USA), or Palm Beach Gardens, FL (USA)

Johnson & Johnson announced plans to separate our Orthopedics business toestablisha standalone orthopedics company, operatingas DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Job Overview:

The WFM Analyst plays a critical role in enabling efficient workforce planning and operational execution by providingdata‑driveninsights, forecasts, and performance reporting. This role partners closely with operations, supply chain, and functional leaders to ensure staffing models, capacity plans, and productivity assumptions align with business demand. The position offers the opportunity to directly influence operational efficiency, service levels, and decision‑makingacross the organization.

Key Responsibilities: 

  • Analyze workforce demand, capacity, and productivity data to support short‑ and long‑term planning activities. 

  • Develop and maintain workforce models, forecasts, and staffing scenarios aligned with business needs. 

  • Monitor key performance indicators (KPIs) related to labor utilization, efficiency, and service levels. 

  • Prepare regular and ad hoc reports, dashboards, and insights for business partners and leadership. 

  • Identify trends, risks, and improvement opportunities related to workforce performance and resourcing. 

  • Partner cross‑functionally with operations, finance, HR, and planning teams to support decision‑making. 

  • Support continuous improvement initiatives by evaluating process effectiveness and data accuracy. 

  • Ensure data integrity and compliance with internal policies and reporting standards. 

 

Qualifications: 

Education: 

  • Bachelor’s degreerequired(Business, Operations, Analytics, Supply Chain, Finance, or related field).

  • Advanced degree preferred.

Experience and Skills:

Required:

  • Typically requires 2–4 years of relevant work experience in workforce management, analytics, operations planning, or a related analytical role.

  • Proficiencyin data analysis tools (e.g., Excel, reporting platforms, or workforce planning systems).

  • Experience preparing clear, actionable reports and presentations for business stakeholders.

  • Ability to manage multiple priorities in afast‑pacedenvironment.

Preferred:

  • Experience in a manufacturing, supply chain, or MedTech environment.

  • Familiarity with workforce planning, capacity modeling, or labor optimization methodologies.

  • Experience with dashboards and data visualization tools.

  • Exposure tocontinuous improvement or operational excellence initiatives.

  • Strong analytical andproblem‑solvingskills with the ability to interpret complex data sets.

  • Strong communicationand collaboration skills.

Other:

  • Language: Englishrequired.

  • Travel: Minimal (≤10%), primarily domestic.

  • Certifications: Workforce planning, analytics, or Lean/Six Sigma certifications preferred but notrequired.

For more information on how we support the whole health of our employees throughout their wellness, career, and life journey, please visit. 

#DePuySynthesCareers

#LI-Hybrid

Required Skills:

 

Preferred Skills:

Business Behavior, Customer Centricity, Customer Service Philosophy, Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Execution Focus, Issue Escalation, Order Processing, Problem Solving, Quality Services, Researching, Service Excellence, Service Request Management, Technical Support, Telephone Etiquette

 

 

The anticipated base pay range for this position is :

$79,000.00 - $127,650.00

Additional Description for Pay Transparency:

About Johnson & Johnson

Scio Diamond creates single-crystal Type IIa diamonds for the jewelry market and for industrial applications. It employs a patent-protected chemical vapor deposition (CVD) process in a precisely controlled laboratory setting to produce diamonds. It was founded in 2009 and is headquartered in Greenville, South Carolina.

Johnson & Johnson Careers

Joining Johnson & Johnson provides an unparalleled opportunity to be a part of a global team of professionals dedicated to blending care, science, and innovation to profoundly change the trajectory of health for humanity.

Work You’ll Do

At Johnson & Johnson, you will engage in work that matters. Join our community of professionals in health care to drive significant and impactful changes across the globe. Our team at Johnson & Johnson leads with science and heart in sectors from pharmaceuticals to medical devices and consumer health products.

Transform Health Care

Leverage Johnson & Johnson’s culture of innovation to transform health care and improve the lives of people around the world. Our collaborative environment encourages leadership and growth, allowing you to pioneer new strategies for health care solutions with a diverse team of experts.

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Engage in groundbreaking work that enhances how care is delivered on a global scale. Johnson & Johnson’s commitment to innovative health solutions results in dynamic career paths filled with opportunities for professional growth and development.

Be Part of a Great Team

Our team at Johnson & Johnson thrives on collaboration and diversity. You will work alongside over 130,000 employees globally who are committed to making a lasting impact. With a culture that values diversity training and leadership, you are supported in both personal and professional growth.

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Johnson & Johnson offers a myriad of job opportunities and employment benefits designed to help you meet your career and personal goals. Our employees enjoy comprehensive benefits, including health insurance, retirement plans, and family-friendly policies that pave the way for a fulfilling career and life balance.

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Whether you’re looking to start your career or take it to the next level, Johnson & Johnson offers positions ranging from internships to leadership roles across various sectors. Enhance your skills through hands-on experience and our extensive networking and mentorship programs.

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Our commitment to leadership and continuous learning is at the core of our employment philosophy. Every position offers chances to lead, learn, and innovate. We provide extensive training programs and development courses that prepare you for the future of health care.

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Learn more about Johnson & Johnson
Size
141,700 employees
Market Cap
$462.7 billion
Industry
Net Income
$14.7 billion
Founded
1886
5 Year Trend
+5.5%
Revenue
$82.5 billion
NASDAQ

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