Major Duties &Responsibilities

• Establish and maintaincity-wideweb governancefor both public sites and internal intranet includingdigital standards, information architecture, navigation and content publishing processes to ensure consistent, user-centered digital experiences.

• Collaborate withCharlotte Communication and Marketingleadership, departmentliaisons, creative services (graphic design),ITand other stakeholders to develop and deliver digital solutions that supportcity-wide principles,priorities and brand guidelines.

• Oversee the design, development, implementation and maintenance of websites, web applications and enterprise content management systems.

• Supervise, mentor and develop the Web Services team by managing priorities, workloads, performance and professional development.

• Workwith city accessibility staff to ensure compliance with WCAG, ADA, Section 508 and City branding standards through ongoing quality assurance, accessibility reviews and governance practices.

• Monitorand report outwebsite analytics, user behavior and performance metrics to evaluate effectiveness, identify opportunities for improvement and support strategic decision-making.

• Research, evaluate and implement emerging technologies, digital best practices and innovative solutions to enhance the City's digital services and customer experience.

• Manage multiple enterprise web initiatives simultaneously while coordinating internal teams, vendors and external partners to ensure successful project delivery.

Knowledges, Skills and Abilities

• Advanced knowledge ofenterprise-levelcontentmanagementsystems (CMS),such asGranicus OpenCities, Microsoft SharePoint Online and Drupal

• Expertiseinvisualstudiocode or comparable development environments,HTML5, CSS3, JavaScript and responsive web frameworks and technologiesand user interface (UI) and user experience (UX) design tools, including Figma and Adobe Creative Cloud

• Experience inwebsite analytics and reporting platforms, including Google Analytics, Google Search Console and SEMrush, to help guide improvements and strategic-decision making

• KnowledgeofWCAG, ADA and Section 508accessibility requirements as well as experience in using accessibility testing and quality assurance tools,suchAcquia Optimize or equivalent platforms

• Ability to manage multiple complex projects and competing priorities in a fast-paced, deadline-driven environmentwhile utilizing project management platforms, including JiraandMonday.com

• Demonstrate strong leadership, communication, facilitation and organizational skills with the ability to build consensus among diverse stakeholders.

• Demonstrate ability to lead enterprise web strategy, digital governance and user experience initiatives.

• Ability to troubleshoot technical issues to improve website performance, load speed, usability and responsiveness.

• Ability to collaborate effectively with executiveand departmentleadership, IT, Communications and external vendors

• Strong problem-solving, strategic planning and critical thinking skills.

• Experience increating and implementing processes, budgets, projecttimelinesand SAAS tools.

• Ability to communicate complex technical concepts to technical and non-technical audiences.

• Commitment to innovation, continuous improvement and delivering exceptional digital experiences for residents and City employees.

Preferred Qualifications

• Bachelor9s degree in computer science, Information Technology, User Experience, Web Design or a related field

• Sevenyearsof experience in web services, digital experience, content management or a related field

• 2-4 years of management experience

• Professional certifications in User Experience (UX), accessibility, project management (PMP, Scrum), Google Analytics, SEOor related disciplines.