The Warranty & Reliability Specialist is responsible for leading and facilitating quality teams in the identification of failures through analysis, ensuring timely implementation of corrective actions, and supporting warranty recovery activities.
The Warranty & Reliability Specialist expert must be a creative problem solver, proactive and steadfast in the identification and resolution of vehicle quality. The selected individual will have experience in managing cross-functionally and possess a broad knowledge of the entire automotive engineering, manufacturing and quality landscape and present outstanding teamwork, interpersonal and communication skills. The candidate must be high-energy, hands-on individual with strength of convictions -- a self-confident leader who, in part due to his/her personal presence, style and demeanor, effectively sells ideas and solutions to others. Moreover, this person must have unquestioned integrity.
The specific qualifications for are:
- Identify new emerging field issues by analyzing warranty returned material and data to understand failure modes and effects
- Manage all part return material activities for the Chassis and HVAC area to ensure returned material is utilized to assist with Corporate Quality initiatives
- Review supplier testing procedures to ensure evaluation of material is accurate
- Utilize corporate data reporting systems to capture quality spills and to ensure clean points are in place
- Plan, prioritize, set goals and manage multiple projects in a technical and business environment
- Strong communication skills to support meetings at all levels of the company, including senior leadership
- Establish partnerships both internally and externally and to influence without direct authority
- Commitment and dedication in delivering a premier product to the consumer
- Represent the "Voice of the Customer" to the platform teams
- Contribute or drive team success by clarifying expectation and minimizing political hurdles
- Demonstrate unwavering commitment to delivering results and champion achievements
- Exhibit a willingness to do things differently and consistently translate ideas into actions that deliver results
- Strong interpersonal skills with ability to work in a team environment
- Managed day-to-day activities of assigned UAW personnel
- Must possess strong communication & presentation skills
- Self-motivated and willing to challenge teams on all aspects of quality
Basic Qualifications:- Bachelors of Science in Engineering or a related technical degree (Business Technical or dual degree is acceptable I.E.: Major in BA with a minor in Automotive / Technology or Engineering Technology)
- Minimum 5 years of experience in automotive (quality/service/engineering)
- Ability to collect and synthesize data into meaningful information and communicate clearly to all levels of the organization
- Self-directed and team oriented with demonstrated planning/problem solving skills
- Experience and working knowledge of computer systems and software required
- Proficiency in the Microsoft Office suite
- Experience within a union environmen
Preferred Qualifications:- High Power Point presentation skills
- Experience within a union environment
- Working knowledge of STLA data systems
- Must have good technical and analytical problem solving skills
- Knowledge of data analytics tools (Quantic/Palantir)
- Green Belt/Black Belt certification
