PACCAR

Warranty Quality Improvement Supervisor (GR 31)

PACCAR • $100K — $156K *
Renton, WA 98058In-Person
Manufacturing & Automotive
5 - 7 years of experience
2 weeks ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business Administration, Engineering, Manufacturing or related field required; Master's Degree preferred.
  • 7+ years of related experience required.
  • Experience in automotive or heavy-duty vehicle OEM warranty strongly preferred.
  • Six Sigma green belt certification preferred.

Responsibilities

  • Identify and implement process improvement strategies using Business Intelligence and Six Sigma methodologies.
  • Ensure compliance with ISO 9001 standards and lead audit activities.
  • Manage warranty policy documentation and communication of changes to dealerships.
  • Benchmark competitors and stay updated on industry practices to enhance warranty experience.
  • Strengthen warranty cost control measures to prevent fraud and abuse.
  • Oversee a small team focused on driving quality improvement initiatives.
  • Interface with various departments to support warranty goals.

Benefits

  • 401k with up to a 5% company match
  • Fully funded pension plan providing monthly retirement benefits
  • Comprehensive paid time off including vacation, holidays, and sick time
  • Tuition reimbursement for continued education
  • Medical, dental, and vision plans for employees and their families
  • Flexible spending accounts (FSA) and health savings account (HSA)
  • Paid short-and long-term disability programs
  • Life and accidental death and dismemberment insurance
  • Access to wellness and financial counseling services through EAP
Full Job Description
Position Overview:

Kenworth Warranty is seeking a proactive and results-driven Warranty Quality & Improvement Supervisor to lead initiatives that enhance warranty processes, ensure compliance with quality standards, and drive continuous improvement within the warranty department. The ideal candidate will leverage data analytics, Six Sigma methodologies, and innovative technologies such as Artificial Intelligence to optimize warranty operations and deliver an exceptional customer experience.

Job Functions / Responsibilities
  • Identify, recommend, and implement process improvement and waste reduction strategies within the warranty department, utilizing Business Intelligence tools and Six Sigma methodologies.
  • Ensure department compliance with ISO 9001 quality standards and lead audit and/or recertification activities.
  • Lead warranty audit activities, ensuring dealership adherence to Kenworth policies and procedures.
  • Manage accessibility, consolidation, and revision control of warranty policies to uphold quality assurance.
  • Oversee communication of policy changes for Kenworth dealerships.
  • Lead the Kenworth warranty effort to leverage Artificial Intelligence as a tool to assist Warranty Claims Analysts.
  • Benchmark competitors and stay up to date on current industry practices to ensure Kenworth delivers The World's Best warranty experience.
  • Strengthen warranty cost control measures to detect and prevent fraud and abuse.
  • Provide world's best support to our Dealers and Fleet Customers on a regular basis.
  • Manage a small team to drive and champion quality improvement initiatives across the department
  • Interface with ITD, Peterbilt, PACCAR Parts, and Corporate Purchasing to support department goals.
  • Travel as needed to Dealer/Fleet/Production locations as needed (6le;10% travel required).


Skills/Competencies
  • Continuous improvement mindset with a proven record of success implementing solutions to complex issues.
  • Ability to maintain positive, productive relationships despite conflicting agendas.
  • Proficiency with Microsoft Office, specifically strong Excel skills.
  • Excellent problem-solving skills with a focus on both quality and efficiency.
  • Strong interpersonal skills and the ability to exercise independent judgement are required.

Qualifications
  • Bachelor's degree in Business Administration, Engineering, Manufacturing or related field required. Master's Degree preferred.
  • 7+ years of related experience required.
  • Experience in automotive or heavy-duty vehicle OEM warranty strongly preferred.
  • Six Sigma green belt certification preferred.

Why work for PACCAR/Kenworth?
  • Global Fortune 500 Company with a wide array of growth and development opportunities
  • Work alongside experienced goal-oriented colleagues recognized as experts in their fields
  • Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks


As a U.S. PACCAR employee, you have a full range of benefit options including:
  • 401k with up to a 5% company match
  • Fully funded pension plan that provides monthly benefits after retirement
  • Comprehensive paid time off - minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
  • Tuition reimbursement for continued education
  • Medical, dental, and vision plans for you and your family
  • Flexible spending accounts (FSA) and health savings account (HSA)
  • Paid short-and long-term disability programs
  • Life and accidental death and dismemberment insurance
  • EAP services include wellness plans, estate planning, financial counseling and more


Additional Job Board Information

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for the Warranty Quality Improvement Supervisor is $100,100 - $156,600 annually. This position is also eligible for a holiday gift. Additionally, this role is eligible for the full range of benefit options listed above.

About PACCAR

PACCAR Careers

Join the PACCAR team today and be part of a global leader known for its commitment to excellence and innovation in the automotive industry. At PACCAR, we offer a range of job opportunities that allow you to put your skills to work in a dynamic environment that fosters growth, leadership, and professional development.

Work You’ll Do

At PACCAR, we believe in empowering our employees to drive their career paths with robust support and resources. Engage in challenging projects that not only enhance your skills but also contribute to groundbreaking innovation and sustainable practices in the truck manufacturing industry.

Explore PACCAR’s Diverse Opportunities

Whether you're looking for a full-time position, an internship, or a leadership role, PACCAR has a place for you. Our team is composed of dedicated professionals who bring their unique perspectives and skills to the table every day. We are committed to diversity and provide comprehensive diversity training to ensure an inclusive culture where everyone feels valued.

Innovate and Lead

Join a company that is at the forefront of the transportation sector, where innovation leads to real-world solutions and market leadership. PACCAR is not just about trucks; it's about technological advancements that revolutionize how the world moves.

Grow and Develop

PACCAR is deeply invested in the professional growth of its employees. With access to cutting-edge tools and technologies, our team members enjoy unparalleled opportunities for career advancement and skill enhancement through continuous learning and development programs.

Benefits and Culture

PACCAR’s culture is built on a foundation of respect, integrity, and excellence. We offer competitive benefits to ensure the well-being of our employees and their families. From health and wellness programs to retirement plans, we provide the benefits that contribute to a healthy and secure future.

Join Our Team

Discover the wide range of employment opportunities at PACCAR. From engineering to sales, and from supply chain management to customer service, your next career step could be just around the corner. We are actively hiring and looking for ambitious individuals who are ready to make an impact.

Networking and Professional Development

At PACCAR, networking and professional development are part of our DNA. Connect with leaders and peers within the company through various networking events, mentorship programs, and professional groups. Enhance your resume and interview skills through our tailored career development sessions and become a prime candidate for advancement within the company.

Stay Connected

Keep up to date with the latest at PACCAR by joining our career network. Receive personalized job alerts and insider tips that match your interests and skills. Explore the exciting and rewarding career opportunities that await at PACCAR.

Search PACCAR Jobs

Ready to take the next step in your career? Search open positions that align with your skills and interests. We look for passionate, curious, and solution-driven team players who are ready to contribute to our legacy of quality and innovation.

Join PACCAR—where your career journey aligns with outstanding innovation and a thriving company culture.

Learn more about PACCAR
Size
28,500 employees
Market Cap
$34.6 billion
Industry
Manufacturing & Automotive
Net Income
$1.2 billion
Founded
1905
5 Year Trend
+6.7%
Revenue
$18.7 billion
NASDAQ
PCAR
* Ladders Estimates

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