Magna

Warranty Manager

Magna • $90K — $120K *
Holly, MI 48442In-Person
Manufacturing & Automotive
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Electrical Engineering or related field.
  • 5+ years of managerial experience in a manufacturing environment with financial responsibility.
  • Strong leadership skills to build and manage cohesive teams.
  • Ability to engage at all organizational levels and represent the company professionally.
  • Deep understanding of OEM warranty systems, especially in regards to Ford.

Responsibilities

  • Lead and direct the Warranty team towards achieving business and customer objectives.
  • Maintain customer relationships to ensure warranty performance meets expectations.
  • Monitor the warranty analysis process and ensure timely resolution of customer issues.
  • Generate detailed problem-solving reports to address warranty concerns for both internal and external stakeholders.
  • Participate in continuous improvement projects to enhance warranty processes.

Benefits

  • Regular/permanent position with work stability.
  • Opportunities to lead and impact warranty processes.
  • Participation in continuous improvement initiatives.
  • Close collaboration with diverse teams and departments.
Full Job Description
Job Responsibilities:

POSITION SUMMARY:

The Warranty Manager will lead a team of Warranty Engineers and Technicians to drive in-depth failure analysis. The Warranty Manager will maintain a process to determine root cause of warranty issues, implement containment and corrective actions, and prepare customer response. Ensure the warranty team monitors, tracks, analyzes and reports on warranty claim data in customer warranty systems and directly with customers on a regimented basis. The Warranty Manager will be responsible for working closely with our customers and the Magna Holly Business Units to ensure customer satisfaction concerning warranty performance. Serve as a liaison and coordinates activity of internal and external resources. Serve as a resource by providing a problem-solving function by initiating action to overcome obstacles as they are encountered and prevent potential warranty problems. Champion continuous improvement efforts. Research, recommend, implement and administer new and/or existing warranty processes. A knowledge of electronics and the warranty systems of Magna Electronics' main customers is a plus.

QUALIFICATIONS:
  • Bachelor's degree in Electrical Engineering or other engineering discipline.
  • 5+ years' diverse professional and managerial experience including financial/budget responsibility, management leadership, and strategic decision making in a manufacturing environment.
  • Leadership and management skills in support of company management systems and philosophies. Must be able to develop and lead a cohesive team.
  • Ability to work with internal and external contacts at all levels within the organization. Able to represent the company in a professional manner with customers and suppliers.
  • Ability to predict and project data based on available sample data
  • Knowledge of Design/Process PFMEA and Manufacturing Control Plans.
  • Knowledge of OEM warranty systems including, PRAS, EWT, WIS, GART, Part Link, PRTS with a strong knowledge in Ford Warranty systems, AWS.
  • Strong Problem solving skills like 8D's 5whys, fishbone etc.
  • Ability to interpret warranty data from various customers.
  • Experience in a dynamic and fast-paced manufacturing environment, with the ability to multitask and prioritize responsibilities.
  • Proven experience working with cross functional teams to complete daily tasks and projects.
  • Effective communication skills to collaborate with team members, supervisors, and other employees.
  • Knowledge/experience of Microsoft Office (Word, Excel, PowerPoint, Project)
  • Strong problem-solving skills to identify and troubleshoot issues that may arise.


ROLE EXPECTATIONS
  • Provide leadership and direction for all members of the Warranty team, and coordinate the team's efforts within the division to achieve customer, and business, goals and objectives. Establish current and long range objectives, plans, and policies in support of division objectives, and direct resources to achieve objectives. Monitor performance against plan and ensures that goals are met.
  • Understand customer warranty agreements and requirements.
  • Maintain appropriate contact with customers to ensure that Warranty performance is meeting objectives. Responsible to assure that customer issues are appropriately championed to assure quick, accurate issue resolution and customer satisfaction with Magna Electronics' response.
  • Monitor team's progress of incoming warranty returned parts ensuring that customer response timing requirements are being met.
  • Assist in swift implementation of containment actions, engaging necessary Engineering or Manufacturing personnel.
  • Work with a team to generate problem solving reports (8D, 5Y, Fishbone, Is/Is not, etc.) that may be shared with internal or external customers.
  • Work directly with customers to report, problem solve and help reduce warranty concerns with end users of Magna produced products.
  • Generate warranty presentations for management and customers to increase awareness, establish priorities and get buy-in on appropriate actions.
  • Interface with Project Management, Engineering, and Quality as required, ensuring warranty issues are being addressed.
  • Participate in Business Unit design and manufacturing activities to ensure that all historical and current quality related information is closely monitored.
  • Work with Warranty Technicians and Engineers, as appropriate, to determine proper warranty analysis methods and review results.
  • Participate in CIP (Continuous Improvement Processes) activities. May work on projects involving cost reduction, warranty reduction, or evaluation of new equipment, etc.
  • Perform other duties as necessary in support of Quality Department.
  • Lead the review, tracking, and dispute of customer warranty chargebacks.
  • Maintain Paynter charts and other methods of tracking the effectiveness of corrective actions.
  • Work with the plant Finance team to set and maintain warranty accruals.


Worker Type:

Regular / Permanent

Group:

Magna Electronics

About Magna

Magna Careers

Join Magna’s dynamic team of professionals and be part of a company that’s leading the way in automotive innovation. At Magna, we offer unparalleled job opportunities in an environment that values diversity, leadership, and growth. Work You’ll Do At Magna, we are committed to fostering an inclusive culture where every team member is empowered to contribute, innovate, and excel. We believe that diverse perspectives lead to groundbreaking ideas and better decisions. Joining our team means you’ll work alongside some of the industry’s most talented professionals, using state-of-the-art technology to create revolutionary automotive solutions. Lead in a Unique Market Position Magna stands at the forefront of the automotive industry, combining advanced technology, deep industry expertise, and a commitment to innovation that drives us forward. As a leader in our field, we offer careers that are not just jobs, but pathways to personal and professional growth. Explore Magna’s Job Opportunities Whether you’re looking for a position in engineering, design, production, or management, Magna has a place for you. Our global presence offers a wealth of opportunities for career advancement, professional development, and networking. From internships that provide real-world experience to leadership roles that challenge your skills, Magna is dedicated to helping you reach your full potential. Innovative Work Environment Magna is committed to innovation and excellence. Our team is constantly pushing the boundaries of what’s possible in the automotive world, making it an exciting place to grow your career. We encourage creativity and initiative, and we reward our employees with the benefits and support they need to succeed both professionally and personally. Be Part of a Great Team At Magna, you’ll find a collaborative environment that values teamwork and open communication. Our employees share a common goal: to lead the industry through innovation, efficiency, and sustainability. With diversity training and a focus on inclusive employment practices, Magna is a place where everyone can thrive. Future-Proof Your Career With Magna, you’re not just finding a job; you’re building a career. We offer extensive training and development programs to help you continue learning and evolving as a professional. With opportunities for advancement and a culture that promotes from within, Magna empowers you to design a career path that meets your ambitions. Stay Connected Join Our Team Search for open positions that match your skills and interests. We are always on the lookout for passionate, curious, and innovative team players. Explore the possibilities that Magna offers. SEARCH MAGNA JOBS Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Magna.
Learn more about Magna
Size
161,000 employees
Market Cap
$15.9 billion
Industry
Manufacturing & Automotive
5 Year Trend
-0.1%
NASDAQ
MGA
* Ladders Estimates

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