What we needAs the
WarehouseOperations Manager, you will lead direct-to-consumer (D2C) fulfillment operations at our automated
Perris, CA warehouse. Reporting to the Director of Operations, you will lead high-performing teams, manage fast-paced e-commerce workflows, drive safety and continuous improvement, and maximize automation uptime. Your goal: hit key e-commerce KPIs, control costs, and deliver an exceptional customer unboxing experience.
What you'll do- Oversee daily receiving, high-velocity unit picking, packing, kitting, parcel outbound, and reverse logistics in Perris.
- Direct, coach, and retain supervisors and leads across multiple shifts; build a high-engagement safety culture aligned with Cal/OSHA standards.
- Deliver on Order Cycle Time, On-Time In-Full (OTIF), Pick/Pack Accuracy, Inventory Accuracy, and Cost Per Unit (CPU).
- Partner with technology teams to integrate robotics/AI tools, resolve bottlenecks, and maintain high automation availability.
- Manage dynamic staffing schedules, overtime, and flexible labor models to handle daily volume spikes and peak seasonal demands (Q4/Cyber Week).
- Apply Lean/Kaizen practices to streamline pick paths, minimize waste, and elevate the customer unboxing experience.
- Manage labor costs, consumables, and site operational expenses while ensuring full regulatory and company compliance.
- Present throughput, carrier performance, and KPI dashboards to senior leadership.
What you'll need- Minimum 8 years of operations leadership experience in high-volume D2C/e-commerce fulfillment centers; strong preference for experience with automated systems (AMR, GTP, ASRS).
- Proven ability to coach, mentor, and scale large teams (100+ associates) across multiple shifts and peak seasons.
- Solid background in e-commerce fulfillment metrics, WMS/WES software, parcel carrier management, and data-driven problem solving.
- Continuous improvement (Lean/Kaizen) mindset with a relentless commitment to customer satisfaction and operational speed.
- Strong interpersonal and analytical skills, with the ability to translate data into action and communicate effectively across all levels of the organization.
Our Environment- On-site in our Perris, CA warehouse facility (floor-focused with administrative responsibilities).
- Ability to work variable shifts (days, nights, weekends) as operational and peak demands require.
- Up to 10% travel for network visits or customer meetings. Valid driver's license required.
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