Warehouse Manager Pearl City, HI The Role: Work Model: Onsite Work Schedule: Monday - Friday 8:00 am - 5:00 pm Salary Range: $110,000.00 - $115,000.00 Bonus Eligible: Yes Travel Requirements: No Supervisory Responsibilities: Yes Reports to: Director of Operations Summary / Primary Role: The Warehouse Manager is responsible for overseeing all warehouse operations within a fast-paced freight forwarding environment. This role ensures efficient unloading/receiving, storage, inventory management, and loading/shipping while maintaining safety, accuracy, service-level agreements (SLAs), and cost controls. The Warehouse Manager leads teams, drives continuous improvement, and ensures operational excellence to meet client requirements. What You'll Do: Operational Leadership • Oversee end-to-end warehouse operations, including shipping, receiving, loading/unloading, staging, and storage. • Lead, coach, and develop warehouse staff; ensure effective staffing, onboarding, training, performance management, and succession planning. • Drive execution of key performance indicators (KPIs) related to productivity, service, quality, and cost. • Manage operating expenses, including labor planning, scheduling, overtime control, and discretionary spending. • Develop, implement, and maintain standard operating procedures (SOPs), work instructions, and standardized processes. • Champion continuous improvement initiatives (Kaizen, root cause analysis, standard work) to enhance operational performance. • Identify and implement process improvements to increase efficiency, reduce costs, and improve dock and warehouse productivity. • Partner closely with Human Resources and Talent Acquisition to manage full-cycle recruitment, including candidate selection and onboarding. • Collaborate cross-functionally with Claims, Customer Service, Pricing, Safety, HR, Finance, and Sales to support service delivery and business growth. • Oversee timekeeping and workforce management, including timecard approvals, attendance monitoring, PTO management, and shift scheduling. Powered Industrial Truck Training • Serve as a certified Powered Industrial Truck (PIT) Trainer, delivering OSHA-compliant training for forklift and material handling equipment operators. • Conduct classroom and hands-on instruction to ensure safe equipment operation. • Evaluate operator competency and issue certifications as appropriate • Provide refresher training following incidents, near misses, or observed unsafe behaviors • Maintain training records and ensure compliance with company and regulatory standards Safety and Regulatory Compliance • Promote and maintain a "safety-first" culture, ensuring full compliance with OSHA and all applicable federal, state, and local regulations. • Conduct regular safety audits, facility inspections, and operational walkthroughs to proactively identify and mitigate risks. • Lead incident reporting, investigations, and root cause analysis; ensure timely implementation of corrective and preventive actions. • Monitor and drive safety performance metrics (e.g., TRIR, near-misses, corrective actions), holding teams accountable for results. • Partner with Safety teams to ensure compliance across equipment operation, dock safety, and employee working conditions. • Ensure proper maintenance, inspection, and documentation of warehouse equipment, including forklifts and material handling equipment. • Lead regular safety meetings, training sessions, and awareness initiatives to reinforce safe work practices. • Ensure compliance with equipment preventive maintenance schedules and all regulatory inspection requirements. • Enforce safe operating practices in all environmental and weather conditions. Compliance, Quality & Inventory Control • Ensure compliance with customer requirements, freight handling standards, and regulatory requirements (e.g., OSHA, TSA, C-TPAT, as applicable). • Maintain accurate inventory control through effective use of WMS and cycle count programs. • Investigate and resolve inventory discrepancies, claims, and service issues. • Ensure proper cargo handling, labeling, and documentation in accordance with freight forwarding standards. • Maintain high levels of accuracy and quality across all warehouse processes. Additional Responsibilities • Support special projects, system implementations, and operational initiatives as assigned. • Perform other duties as required to support business objectives. What You Bring: • 5+ years of experience in logistics, freight forwarding, or 3PL operations, preferably within a terminal, distribution center, or cross-dock environment. • 2+ years of leadership experience supervising teams in a warehouse, logistics, or operations setting. • Bachelor's degree in Supply Chain, Logistics, Business, or a related field preferred; equivalent experience will also be considered. • Strong leadership and team development skills with the ability to drive engagement, accountability, and performance. • Proven ability to implement process improvements and deliver measurable operational results. • Experience with Warehouse Management Systems (WMS) and proficiency in Microsoft Office Suite. • Working knowledge of DOT Hazardous Materials Regulations, 49 CFR, OSHA PIT regulations, and general workplace safety requirements. • Ability to obtain and maintain forklift certification; experience evaluating or certifying operator proficiency is a plus. • Solid understanding of warehouse safety practices, compliance requirements, and operational best practices. • Strong analytical, mathematical, and problem-solving skills, including the ability to calculate rates, ratios, percentages, and interpret operational data. • Ability to manage multiple priorities in a fast-paced, deadline-driven environment with evolving processes. • Strong communication and cross-functional collaboration skills. • Ability to interpret written, verbal, and technical instructions and translate them into actionable processes. • Additional certifications, such as OSHA or Lean/Six Sigma, are a plus. No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States. Benefits: We offer a comprehensive and competitive compensation and benefits package, including: • A choice of medical plans with FSA and HSA options • Dental Insurance • Vision Insurance • Company-paid Life and Disability Insurance • 401(k) Plan with Company Match • Paid Time Off (PTO) and Company Holidays • Employee Assistance Program • Company Health & Wellness Program • Discounts with Preferred Vendors