Availability for retail hours including weekends and holidays
High School Diploma or equivalent required
Valid driver's license with a clean driving record
Proficient in Google Suite, social media, and automotive CRM software
Responsibilities
Build and maintain strong customer relationships
Obtain in-depth product knowledge to effectively describe vehicle features
Identify and match customer needs with appropriate vehicle options
Promote and explain vehicle protection plans to customers
Lead the sales finance process for each customer
Collaborate with the Finance team to explore financing options for customers
Utilize CRM system to manage customer data and interactions
Benefits
Comprehensive medical, dental, and vision coverage starting on the first of the month post-hire
Health Savings Account availability
Company-provided life insurance
Paid vacation, sick leave, and bereavement leave
401(k) plan with company match
Access to Aflac products for various insurances
Employee Assistance Program for counseling and financial/legal support
Full Job Description
Job Description:
Job Description
Location: 2855 Auto Mall Parkway, Fairfield, CA 94533
Top Producer range: $130,000.00 to $180,000
1st year in the business range: $98,000.00 to $110,000.00
Building rapport with guests and creating long-term relationships will be key to your success. Our sales professionals partner with our guests throughout the entire sales process to determine what vehicle will best fit their wants and needs.
If you're a high achiever looking for a collaborative team environment and have a passion for delivering the highest level of customer service, this is the job for you!
What you will do:
Build and maintain lasting relationships with customers and referrals
Obtain expert product knowledge and confidently describe or demonstrate vehicle technology, features, and accessories
Identify and understand the customer's needs, preferences, and budget, and assist them in their selection by providing vehicle options that meet their needs
Promote vehicle protection plans such as GAP, service, dent, or windshield
Lead the sales finance process with each customer
Partner with the Finance team on customer financing options based on their credit, budget, down payment, and trade-in values
Use the Client Relationship Management system to manage customer relationships and interactions, schedule appointments, and respond to Internet leads
What we are looking for:
Excellent communication, presentation, and interpersonal skills
Experience in product or retail sales preferred
Competitive drive
A heart for customer care and demonstrated ability to provide excellent customer service
Availability to work retail hours, including Saturdays and holidays
High School Diploma or equivalent required
Valid Driver's License
Clean driving record with minimal accidents, points or moving violations
Proficient in: Google Suite, Social Media posting, CRM database, and other automotive software products as required
Company Benefits:
Comprehensive medical, dental and vision coverage - active on the 1st following your start date
Health Savings Account
Company-provided life insurance
Paid vacation, sick, and bereavement
401(k) with company match
Aflac: Accident, Short-Term Disability, Critical illness, Term life, Cancer/specified disease, and hospital indemnity insurance
Employee Assistance Program that offers counseling, financial or legal sessions
Education, Experience, and Certification:
High School Diploma or equivalent work experience.
The ability to work independently with limited supervision and the motivation to continually increase product knowledge should be evident.
Must possess and maintain a valid driver's license.
Must possess and maintain an acceptable Motor Vehicle Record (MVR).
Ability to drive manual transmission vehicles.
Must hold a current State sales license or have the ability to obtain a sales license within the first 30 days of employment as required by the State of California.
The Client Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $16.50 per hour. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.
