Job DescriptionDescription SAIC is seeking a secret cleared
Video Teleconferencing (VTC) Technician in Colorado Springs to support the NORAD NITES program. The VTC Technician will be responsible for the operation, and maintenance of Unclassified/Classified/REL VTC systems, Audio/Video (A/V) systems, VTC conference rooms, satellite television/broadcast systems, and related services at the N&NC HQ.
The VTC Technician will also schedule conference rooms and be in support of the government. The role includes providing responsive support for the top leadership, managing high-priority incidents, and ensuring the highest level of service quality.
Key Responsibilities: - Conduct monthly preventative maintenance for all relevant AV/VTC systems. Ensure issues are reported through Help Desk ticketing system with corrective action plans and timelines.
- Provide 24/7 troubleshooting support for exercises, real-world events, and contingencies.
- Operate, maintain, and monitor all events in relations of the Training Rooms.
- Oversee and update all service desk incident and service requests to ensure QoS and minimal downtime.
- Keep track of hardware/software updates and provide recommendations to the Government Service Owner.
- Coordinate and provide support for conference room setups, including AV/VTC system checks and environmental conditioning.
- Operate and manage the N&NC community CATV system, including Tier 1/2 support, coordination with service providers, and infrastructure maintenance.
- Schedule, set-up, configure, operate, and support conference rooms based on event
requirements and additional requirements as directed by AAS COR, N&NC TPOC,
and Government VTC Service Owner. Conference room support includes:
- Operational check monitoring of A/V and VTC equipment, partition walls, lights,
electrical and room air conditioning (e.g., humidity).
- Configuring furniture placements (i.e. tables, chairs, podium, stage).
- Microphone and camera placements in training room(s), as directed by event
Action Officer or POC.
- Promptly keeping Action Officer or POC abreast on concerns/issues as
appropriate.
- Support two or more simultaneous events.
- Basic A/V, VTC, and IT troubleshooting.
- Assisting Protocol, Action Officer, and/or POC with best effort room
configuration, seating charts, and flag set-up in support of events.
- Testing of A/V and VTC equipment for meetings, briefings, ceremonies, and
conferences.
- The contractor shall manage and operate the N&NC community antenna television
(CATV) system. Support includes:
- Tier 1/2 support of issues and escalating/incidents to Tier 3 (satellite television)
Qualifications TYPICAL EDUCATION AND EXPERIENCE: Bachelors and two (2) years or more experience; Masters and 0 years related experience.
Qualifications:- Bachelor's degree in a related field plus 0-2 years' experience or 4 years equivalent military/civilian experience.
- Comprehensive knowledge of VTC systems and AV technologies. Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to respond to high-pressure situations promptly and efficiently.
- Required Certification: IAT Level II (Security +)
- Preferred Certification: any relevant Crestron Certifications
Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Overview SAIC accepts applications on an ongoing basis and there is no deadline.
