Bachelor's degree in Business, Finance, or Business Analytics
Extensive experience in financial services, particularly in treasury and cash management
Strong analytical skills to interpret data and identify trends
Excellent communication and presentation skills for various stakeholders
Ability to manage multiple projects and priorities effectively
Self-motivated and detail-oriented individual
Responsibilities
Lead and develop the business services team by training and mentoring staff
Create annual plans and performance goals in collaboration with various teams
Analyze member research to enhance understanding of business member needs
Evaluate and improve the business deposit portfolio based on data insights
Monitor industry trends and adjust competitive strategies accordingly
Develop and collaborate on product pricing and profitability strategies
Launch and optimize new business services and cash management offerings
Oversee risk management related to deposit products and ensure compliance
Benefits
Training and growth opportunities for professional development
Collaboration with cross-functional teams
Access to market insights and competitive strategy development
Opportunities to influence product development and member experience
Engagement in a team-driven environment
Full Job Description
What You'll Do:
Accountable for the success of the business services team by providing training and development of business servicing staff in the analysis and structure of,business deposit and cash management products, development of relationships, grow and manage business deposit portfolio, closing of small business loans, working with delinquent borrowers, and disposition of assets.
Develop annual business plan and performance goals in collaboration with business lending, finance, treasury, marketing, retail channels and operations teams.
Identify and understand business member research to gain insights and deepen understanding of member needs and partner with Member Experience teams. Partner with key stakeholders to develop and execute a comprehensive roadmap to build competitive, profitable products that help our targeted segments and is aligned with Dupaco's strategy.
Evaluate the business deposit portfolio, analyze developing trends, and recommend changes and improvements based on member insights, growth, profitability and Key Performance Indicator metrics.
Actively follow industry trends and competitive market practices, develop competitive strategies, and make recommendations concerning adjustments to programs, price and products in related areas in partnership with Marketing Strategist.
Responsible for gathering insights and partnering with finance and treasury on product pricing strategy, competitive analysis, balance sheet goals, performance and profitability.
Responsible for launching new business services and cash management products, identifying opportunities for product revisions and for new products based on member insights, credit union needs, market input and competitive assessments.
Actively monitor business deposits performance and portfolio growth - providing updates to key stakeholders.
Provide insights and performance reviews on activities including discussing industry trends, market impact of competitors, and recommendations to improve business deposit penetration.
Responsible for managing risk related to deposit products including interest rate, liquidity and compliance.
Ensure compliance with established policies and procedures, understanding the risk management and compliance requirements, and partnering with risk and compliance teams to manage the portfolio within the credit union's risk profile.
Partner with member experience and digital product teams to influence requirements for products and features, including defining the go-to-market strategy and product success metrics and recommendations for optimizations, and ensuring it meets all regulatory and policy compliance.
Responsible as the process owner of identified support work needed to deliver business deposit solutions to members.
Accountable for clearly defining roles, ensuring accountability, monitoring performance, identifying risks and roadblocks through change management, serving as a subject matter expert, providing training, and facilitating communication through process ownership.
Perform other duties as assigned.
What You'll Need:
Bachelor's degree in Business, Finance, or Business Analytics
Extensive experience in financial services (preferably banking) to include a thorough knowledge of treasury management, cash management services, account analysis, and responding to Request for Proposals (RFPs).
Strong analytical background to understand and connect skill set to create connection to various data points Excellent analytical, communication, and presentation skills, with the ability to influence and drive strategic initiatives at the executive level.
Excellent communication skills with strong written and oral presentation skills, for both internal and external credit union communications and relations.
Must be able to prioritize while working on multiple projects at one time.
Must be motivated, self-starting individual with a focus on detail-oriented projects.
